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ConnectWise Manage + Jira Service Management

Create tickets in ConnectWise Manage for new requests in Jira Service Management

When a new request comes in via Jira Service Management, this workflow instantly makes sure it's actioned by creating a ticket in ConnectWise Manage. This streamlines your process, ensuring all client requests get the immediate attention they need, boosting efficiency and customer satisfaction in your service management operations.

When a new request comes in via Jira Service Management, this workflow instantly makes sure it's actioned by creating a ticket in ConnectWise Manage. This streamlines your process, ensuring all client requests get the immediate attention they need, boosting efficiency and customer satisfaction in your service management operations.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    ConnectWise ManageConnectWise Manage
    Create Ticket

    Creates a new service desk or project ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
    • New, Updated or Both

    • Company Filter

    • Contact Type Filter

    • Specific Contact Filter

    Trigger
    Instant
    Try It
    • New, Updated or Both

    • Service Board Filter

    • Specific Service Ticket Filter

    • Project Filter

    Trigger
    Instant
    Try It
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • New, Updated or Both

    • Board Filter

    • Project Filter

    Trigger
    Instant
    Try It
  • ConnectWise Manage triggers, actions, and search

    New Territory

    Triggers when a new territory is created.

    Trigger
    Scheduled
    Try It
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About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
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Related categories

  • CRM (Customer Relationship Management)

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