ConnectWise Manage + Facebook Messenger
Create tickets in ConnectWise Manage for new messages sent to page in Facebook Messenger
Streamline your customer support and never miss a client's message again. With this workflow, each time a new message is sent to your Facebook Messenger page, a ticket is created in your ConnectWise Manage system. As a result, every query gets promptly addressed, enhancing your customer service experience. Experience the convenience of this seamless integration and focus more on resolving issues rather than tracking them.
Streamline your customer support and never miss a client's message again. With this workflow, each time a new message is sent to your Facebook Messenger page, a ticket is created in your ConnectWise Manage system. As a result, every query gets promptly addressed, enhancing your customer service experience. Experience the convenience of this seamless integration and focus more on resolving issues rather than tracking them.
- When this happens...New Message sent to Page
Triggers when a new Message is sent to a page.
- automatically do this!Create Ticket
Creates a new service desk or project ticket.
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PageRequired
Try ItNew, Updated or Both
Company Filter
Contact Type Filter
Specific Contact Filter
Try ItNew, Updated or Both
Service Board Filter
Specific Service Ticket Filter
Project Filter
Try ItCompany NameRequired
IdentifierRequired
TypeRequired
StatusRequired
Site NameRequired
Address 1
Address 2
City
State
Zip Code
Country Name
Phone Number
Website
Market
Source
Number of Employees
Territory
Response Msg
PageRequired
Recipient IdRequired
TextRequired
New, Updated or Both
Board Filter
Project Filter
Try ItNew Territory
Triggers when a new territory is created.
Try ItFirst NameRequired
Last NameRequired
Title
Email
Default Email
Phone Number
Default Phone
Phone Type
Type
Company
Primary Contact
Relationship
Department
Address 1
Address 2
City
State
Zip Code
Country Name
