Cin7 Core Inventory + Freshdesk

Cin7 Core Inventory + Freshdesk integrations

Create Freshdesk contacts from new or updated Cin7 Core Inventory customers

Streamline your inventory and customer support processes with this Cin7 Core Inventory and Freshdesk integration. When a new customer is added or updated in Cin7, this workflow instantly creates a contact in Freshdesk, eliminating the need for manual entries. This not only ensures your customer data is consistent across platforms but also helps your support team respond to customer inquiries more efficiently.

When this happens...
New Customer / Updated CustomerTriggered when customers are created or updated.
TriggerInstant
automatically do this!
Create ContactAllows you to create a User/Customer in Freshdesk for your support domain.
ActionWrite

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More things you can do with Cin7 Core Inventory and Freshdesk

Discover other triggers and actions you can use with Cin7 Core Inventory and Freshdesk

- Status
  Required
Trigger
Instant
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- Status
  Required
Trigger
Instant
Try It
Sale Attachment Added
Triggers when an attachment is added to a sale
Trigger
Instant
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New Sale
Triggers when a new sale is created.
Trigger
Instant
Try It
- Event Type
  Required
Trigger
Instant
Try It

- Event Type
  Required
Trigger
Instant
Try It
- Event Type
  Required
Trigger
Instant
Try It

- Status
  Required
Trigger
Instant
Try It
- Name
  Required
- Currency
  Required
- Payment Term
  Required
- Discount
- TaxRule
  Required
- Carrier
- Sales Representative
- Location
- Comments
- Account Receivable
  Required
- Revenue Account
  Required
- Price Tier
- Tax Number
- On Credit Hold
- AttributeSet
- Additional Attribute 1
- Additional Attribute 2
- Additional Attribute 3
- Additional Attribute 4
- Additional Attribute 5
- Additional Attribute 6
- Additional Attribute 7
- Additional Attribute 8
- Additional Attribute 9
- Additional Attribute 10
- Tags
- Line1 (required when Addresses provided)
- Line2
- City
- State
- Postcode
- Country (required when Addresses provided)
- Type (required when Addresses provided)
- Default For Type
- Name (required when Contacts provided)
- Job Title
- Phone
- Mobile Phone
- Fax
- Email
- Website
- Default
- Comment
- Include In Email
Action
Write
- Sale ID
  Required
- Payment Type
- Reference
- Amount
  Required
- Date Paid
  Required
- Account
  Required
- Currency Rate
  Required
Action
Write
- Customer
  Required
- Contact
- Phone
- Email
- Order Date
- Sale Account
- SKU
  Required
- Quantity
  Required
- Price
  Required
- Tax
  Required
- Total
  Required
- Line Order
- Discount
- Sale Account
- Tax Rule
  Required
- Comment
- DropShip
- Billing Address Line 1
- Billing Address Line 2
- Billing Address City
- Billing Address State
- Billing Address Postcode
- Billing Address Country
- Shipping Address Line 1
- Shipping Address Line 2
- Shipping Address City
- Shipping Address State
- Shipping Address Postcode
- Shipping Address Country
- Shipping Address Contact
- Shipping Address Company
- Shipping Address Ship To Other
- Carrier
- Ship By
- Tax Rule
- Tax Inclusive
- Terms
- Price Tier
- Location
- Note
- Customer Reference
- Invoice Status
- Order Status
- AutoPickPackShip Mode
- Sales Representative
- Invoice Date
- Invoice Due Date
- Currency Rate
- Order Memo
- Invoice Memo
- Reference
- Amount
- DatePaid
- Account
- Currency Rate
- Additional Attribute 1
- Additional Attribute 2
- Additional Attribute 3
- Additional Attribute 4
- Additional Attribute 5
- Additional Attribute 6
- Additional Attribute 7
- Additional Attribute 8
- Additional Attribute 9
- Additional Attribute 10
Action
Write
- Effective Date
  Required
- Account
- Reference
- SKU
  Required
- Quantity
  Required
- Unit Cost
  Required
- Location
  Required
- Batch Serial Number
- Expiry Date
- Comments
Action
Write
- Name
  Required
- Currency
  Required
- Payment Term
  Required
- Discount
- Tax Rule
  Required
- Comments
- Account Payable
  Required
- Tax Number
- Attribute Set
- Additional Attribute 1
- Additional Attribute 2
- Additional Attribute 3
- Additional Attribute 4
- Additional Attribute 5
- Additional Attribute 6
- Additional Attribute 7
- Additional Attribute 8
- Additional Attribute 9
- Additional Attribute 10
- Line 1 (required when Addresses provided)
- Line 2
- City
- State
- Postcode
- Country (required when Addresses provided)
- Type (required when Addresses provided)
- Default For Type
- Name (required when Contacts provided)
- Phone
- Fax
- Email
- Website
- Default
- Comment
- Include In Email
Action
Write
- Product ID
  Required
- SKU
  Required
- Name
  Required
- Category
  Required
- Brand
- Type
  Required
- Costing Method
  Required
- DropShip Mode
- Length
- Width
- Height
- Weight
- Unit of Measure
  Required
- Weight Unit of Measure
- Dimensions Unit of Measure
- Barcode
- Minimum Before Reorder
- Reorder Quantity
- Price Tier 1
  Required
- Price Tier 2
- Price Tier 3
- Price Tier 4
- Price Tier 5
- Price Tier 6
- Price Tier 7
- Price Tier 8
- Price Tier 9
- Price Tier 10
- Short Description
- Description
- Tags
- Stock Locator
- Pick Zones
Action
Write
- ID
  Required
- Name
  Required
- Currency
  Required
- PaymentTerm
  Required
- Discount
- Tax Rule
  Required
- Comments
- Account Payable
  Required
- Tax Number
- Attribute Set
- Additional Attribute 1
- Additional Attribute 2
- Additional Attribute 3
- Additional Attribute 4
- Additional Attribute 5
- Additional Attribute 6
- Additional Attribute 7
- Additional Attribute 8
- Additional Attribute 9
- Additional Attribute 10
- Line 1 (required when Addresses provided)
- Line 2
- City
- State
- Postcode
- Country (required when Addresses provided)
- Type (required when Addresses provided)
- Default For Type
- Name (required when Contacts provided)
- Job Title
- Phone
- Mobile Phone
- Fax
- Email
- Website
- Default
- Comment
- Include In Email
Action
Write
- Assembly Status
- Search
- Sale ID
Action
Search
- Sale ID
- Order Number
- Invoice Number
- Credit Note Number
Action
Search
- Product ID
- Product Name
- Product SKU
Action
Search
- Task ID
  Required
Action
Search
- Sale ID
  Required
Action
Search
- Name
  Required
- Contact Name / Email
- Currency
  Required
- Payment Term
  Required
- Discount
- TaxRule
  Required
- Carrier
- Sales Representative
- Location
- Comments
- Account Receivable
  Required
- Revenue Account
  Required
- Price Tier
- Tax Number
- On Credit Hold
- AttributeSet
- Additional Attribute 1
- Additional Attribute 2
- Additional Attribute 3
- Additional Attribute 4
- Additional Attribute 5
- Additional Attribute 6
- Additional Attribute 7
- Additional Attribute 8
- Additional Attribute 9
- Additional Attribute 10
- Tags
- Line1 (required when Addresses provided)
- Line2
- City
- State
- Postcode
- Country (required when Addresses provided)
- Type (required when Addresses provided)
- Default For Type
- Name (required when Contacts provided)
- Job Title
- Phone
- Mobile Phone
- Fax
- Email
- Website
- Default
- Comment
- Include In Email
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Status
  Required
Trigger
Instant
Try It
Sale Additional Info Added
Triggers when an additional information is added to a sale
Trigger
Instant
Try It
- Event Type
  Required
Trigger
Instant
Try It
Sale Credit Note Authorised
Triggers when a sales credit note authorised.
Trigger
Instant
Try It
Sale Invoice Authorised
Triggers when a sales invoice authorised.
Trigger
Instant
Try It
Sale Shipment Tracking Number Changed
Triggers when a sale's shipment tracking number changed.
Trigger
Instant
Try It
Stock Level Update
Triggered when a change is made to product availability.
Trigger
Instant
Try It
- Sale ID
  Required
- File Name
  Required
- Is Processed
- File Content
- File Download URL
Action
Write
- Sale ID
  Required
- Status
  Required
- SKU
  Required
- Location
  Required
- Package #
- Quantity
  Required
- Batch Serial Number
- Expiry Date
Action
Write
- SKU
  Required
- Name
  Required
- Category
  Required
- Brand
- Type
  Required
- Costing Method
  Required
- DropShip Mode
- Length
- Width
- Height
- Weight
- Unit of Measure
  Required
- Weight Unit of Measure
- Dimensions Unit of Measure
- Barcode
- Minimum Before Reorder
- Reorder Quantity
- Price Tier 1
  Required
- Price Tier 2
- Price Tier 3
- Price Tier 4
- Price Tier 5
- Price Tier 6
- Price Tier 7
- Price Tier 8
- Price Tier 9
- Price Tier 10
- Short Description
- Description
- Tags
- Stock Locator
- Pick Zones
Action
Write
- Sale ID
  Required
- Keep Existing Shipment Lines
- Status
  Required
- Require By Date
- Shipping Address Line 1
- Shipping Address Line 2
- Shipping Address City
- Shipping Address State
- Shipping Address Postcode
- Shipping Address Country
- Shipping Address Contact
- Shipping Address Company
- Shipping Address Ship To Other
- Shipping Notes
- Shipment Date
  Required
- Carrier
- Package #
  Required
- Tracking Number
Action
Write
- From Location
  Required
- To Location
  Required
- Departure Date
  Required
- Completion Date
  Required
- Reference
- SKU
  Required
- Transfer Quantity
  Required
- Batch Serial Number
- Expiry Date
- Comment
Action
Write
- ID
  Required
- Name
- Currency
- Payment Term
- Discount
- TaxRule
- Carrier
- Sales Representative
- Location
- Comments
- Account Receivable
- Revenue Account
- Price Tier
- Tax Number
- On Credit Hold
- AttributeSet
- Additional Attribute 1
- Additional Attribute 2
- Additional Attribute 3
- Additional Attribute 4
- Additional Attribute 5
- Additional Attribute 6
- Additional Attribute 7
- Additional Attribute 8
- Additional Attribute 9
- Additional Attribute 10
- Tags
- Line1 (required when Addresses provided)
- Line2
- City
- State
- Postcode
- Country (required when Addresses provided)
- Type (required when Addresses provided)
- Default For Type
- Name (required when Contacts provided)
- Job Title
- Phone
- Mobile Phone
- Fax
- Email
- Website
- Default
- Comment
- Include In Email
Action
Write
- Sale ID
  Required
- Customer
  Required
- Contact
- Phone
- Email
- Order Date
- Sale Account
- Billing Address Line 1
- Billing Address Line 2
- Billing Address City
- Billing Address State
- Billing Address Postcode
- Billing Address Country
- Shipping Address Line 1
- Shipping Address Line 2
- Shipping Address City
- Shipping Address State
- Shipping Address Postcode
- Shipping Address Country
- Shipping Address Contact
- Shipping Address Company
- Shipping Address Ship To Other
- Carrier
- Ship By
- Tax Rule
- Tax Inclusive
- Terms
- Price Tier
- Location
- Note
- Customer Reference
- Sales Representative
- Currency Rate
- Additional Attribute 1
- Additional Attribute 2
- Additional Attribute 3
- Additional Attribute 4
- Additional Attribute 5
- Additional Attribute 6
- Additional Attribute 7
- Additional Attribute 8
- Additional Attribute 9
- Additional Attribute 10
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Customer Name
- Contact Name / Email
Action
Search
- Page number
  Required
- Limit per page
  Required
- ID of product
- Name of product
- Sku of product
- Non Zero Products Only
  Required
- Location
- Batch #
- Category
Action
Search
- Task ID
  Required
Action
Search
- Task ID
  Required
Action
Search
- Search
- Status
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Cin7 Core Inventory

Cin7 Core Inventory is an all in one holistic solution for Inventory Management, POS & B2B eCommerce. Easily manage all your inventory, purchases, sales, suppliers and customers in one easy to use system.

Learn moreLearn moreHelpHelp

Related categories

Accounting

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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