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Chatfuel + Freshdesk

Create Freshdesk tickets for new Chatfuel export triggers

Effortlessly manage customer requests from Chatfuel with this automation that instantly creates Freshdesk tickets every time an "Export via Zapier" event takes place in Chatfuel. This workflow ensures that your support team can address customer issues efficiently, keeping your customers happy and well-served. Save time and streamline your customer support process by connecting Chatfuel and Freshdesk with this simple automation.

When this happens...
New Trigger of “Export via Zapier” PluginTriggers when a subscriber receives the “Export via Zapier” plugin in Chatfuel
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Chatfuel and Freshdesk

Discover other triggers and actions you can use with Chatfuel and Freshdesk

- Attribute
  Required
- Output Attributes
Trigger
Instant
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- Trigger
  Required
- Output Attributes
Trigger
Instant
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- Subscriber
  Required
- Message Tag
- Message Text
  Required
Action
Write
- Block to Import Content to
  Required
- Title
- Subtitle
- URL
- Image
Action
Write
- Subscriber
  Required
- Attribute Update
- Block
Action
Write

- Subscriber
  Required
- Entry Point
- Attribute Update
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Plugin
  Required
- Output Attributes
Trigger
Instant
Try It
- Segment
  Required
- Message Tag
- Message Text
  Required
Action
Write
- Broadcast
  Required
- Title
- Subtitle
- URL
- Image
Action
Write
- Subscriber
  Required
- Action
  Required
- Sequence(s)
  Required
Action
Write
- Subscriber
  Required
- Block
Action
Write
- Search_type
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Chatfuel

Chatfuel allows anyone to create their own bots on Facebook Messenger for free, without coding. Using this app you'll be able to automatically update content in your bot.

HelpHelp

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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