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Capsule CRM + Jira Service Management

Create Jira Service Management requests for new or updated Capsule CRM contacts

Keep your customer support and CRM in sync with this Capsule CRM and Jira Service Management workflow. Whenever a new or updated contact is added in Capsule CRM, a corresponding request will be created in Jira Service Management. This seamless integration helps ensure that your support team always has the most up-to-date information about your customers, allowing them to provide better and more efficient assistance.

Keep your customer support and CRM in sync with this Capsule CRM and Jira Service Management workflow. Whenever a new or updated contact is added in Capsule CRM, a corresponding request will be created in Jira Service Management. This seamless integration helps ensure that your support team always has the most up-to-date information about your customers, allowing them to provide better and more efficient assistance.

  1. When this happens...
    Capsule CRMCapsule CRM
    New or Updated Contact

    Triggers when a given action is performed on a Person or Organisation.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • ActionRequired

    Trigger
    Instant
    Try It
    • ActionRequired

    Trigger
    Instant
    Try It
    • ContactRequired

    • NameRequired

    • Board

    • Description

    • Expected Close Date

    • Track

    • Opportunity

    • Owner

    • Tags

    • Status

    Action
    Write
    • Entity TypeRequired

    Action
    Write
    • ActionRequired

    Trigger
    Instant
    Try It
    • ActionRequired

    Trigger
    Instant
    Try It
    • Entity TypeRequired

    • NoteRequired

    Action
    Write
    • ContactRequired

    • PipelineRequired

    • NameRequired

    • Description

    • Expected Close Date

    • Actual Close Date

    • Value

    • Currency

    • Duration Basis

    • Owner

    • Track

    • Tags

    Action
    Write
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About Capsule CRM

Capsule is an online CRM for managing contacts, tasks and sales opportunities. Add tasks, track communication logs, and close deals in your pipeline faster with Capsule.
Learn moreHelp

Related categories

  • CRM (Customer Relationship Management)

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jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

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