Notify team on Slack with a channel message whenever a new connector button is clicked in Call Tools PCC
Streamline your team's communication with this easy workflow. When a Call Tools PCC app button is clicked, a message is sent directly to your chosen Slack channel. Enhance team collaboration and keep everyone informed in real-time, reducing the need for manual updates. This seamless process ensures everyone is on the same page, helping your team work more effectively.
- When this happens...New Connector Button ClickTriggers when an agent clicks a connector button on the agent dashboard in Call Tools.
- automatically do this!Send Channel MessageTriggers when a new message is posted to a specific #channel you choose.
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More things you can do with Call Tools PCC and Slack
Discover other triggers and actions you can use with Call Tools PCC and Slack
- New Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
Try ItTriggerInstant - New Call Disposition Event
Triggers when a new call disposition is created by an agent in Call Tools.
Try ItTriggerInstant - New Support Case
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Try ItTriggerInstant - New Contact Disposition Event
Triggers when a contact disposition is updated.
Try ItTriggerInstant
- New Phone Call
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Try ItTriggerInstant - New Call Transcript
Triggers when a new call transcript is saved in Call Tools.
Try ItTriggerInstant - New Contact
Triggers when a individual new contact is created by an user or over the API. Does not trigger for bulk contact creation processes such as CSV imports of contacts.
Try ItTriggerInstant - New Email
Triggers when a new email is sent by a agent in Call Tools.
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