BotConversa + Freshdesk

BotConversa + Freshdesk integrations

Create Freshdesk tickets from new BotConversa tags

With this workflow, when a new tag is added in BotConversa, a corresponding ticket is created in Freshdesk. This streamlines your customer service efforts, ensuring each interaction in BotConversa receives timely attention in Freshdesk without you needing to manually generate a ticket. Keep your customer support responsive and efficient with this BotConversa to Freshdesk connection.

When this happens...
New TagTriggers when a new tag is created for a subscriber.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with BotConversa and Freshdesk

Discover other triggers and actions you can use with BotConversa and Freshdesk

New Subscriber
Triggers when a new subscriber joins BotConversa.
Trigger
Instant
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- Sequence
  Required
Trigger
Instant
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- Phone
  Required
- Tag
  Required
Action
Write
- Phone
  Required
Action
Write
- Campaign
- Phone
  Required
- Full name
  Required
Action
Write

- Flow
  Required
- Phone
  Required
Action
Write
- Phone
  Required
- Sequence
  Required
Action
Write

- Phone
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Tag
  Required
Trigger
Instant
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- Triggered Event
  Required
Trigger
Instant
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- Custom Field Type
  Required
- Custom field
  Required
Action
Write
- Phone
  Required
- Tag
  Required
Action
Write
- Phone
  Required
Action
Write
- Phone
  Required
- Type of message
  Required
Action
Write
- Phone
  Required
- Sequence
  Required
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About BotConversa

BotConversa is a Chatbot builder for WhatsApp. We’ve made it simples for small to big Size businesses to automate their WhatsApp conversations and create a true lead generation machine.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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