BotConversa + Freshdesk

Create Freshdesk tickets from new BotConversa tags

With this workflow, when a new tag is added in BotConversa, a corresponding ticket is created in Freshdesk. This streamlines your customer service efforts, ensuring each interaction in BotConversa receives timely attention in Freshdesk without you needing to manually generate a ticket. Keep your customer support responsive and efficient with this BotConversa to Freshdesk connection.

When this happens...
New Tag
Triggers when a new tag is created for a subscriber.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

New Subscriber
Triggers when a new subscriber joins BotConversa.
Trigger
Instant
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- SequenceRequired
Trigger
Instant
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- PhoneRequired
- TagRequired
Action
Write
- PhoneRequired
Action
Write
- Campaign
- PhoneRequired
- Full nameRequired
Action
Write

- FlowRequired
- PhoneRequired
Action
Write
- PhoneRequired
- SequenceRequired
Action
Write

- PhoneRequired
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

- TagRequired
Trigger
Instant
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- Triggered EventRequired
Trigger
Instant
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- Custom Field TypeRequired
- Custom fieldRequired
Action
Write
- PhoneRequired
- TagRequired
Action
Write
- PhoneRequired
Action
Write
- PhoneRequired
- Type of messageRequired
Action
Write
- PhoneRequired
- SequenceRequired
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

About BotConversa

BotConversa is a Chatbot builder for WhatsApp. We’ve made it simples for small to big Size businesses to automate their WhatsApp conversations and create a true lead generation machine.

Related categories

Marketing Automation

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

BotConversa + Freshdesk

Create Freshdesk tickets from new BotConversa tags

New Subscriber

Sequence Subscription

Add Tag to Subscriber

Close Conversation

Create a New Subscriber

Send Flow

Adds Subscriber to a Sequence

Find Subscriber by Phone

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

New Tag

Zapier Block Activated

Update Custom Field

Delete Tag From a Subscriber

Open Conversation

Send Message

Deletes Subscriber From a Sequence

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

About BotConversa

Related categories

Similar apps

Zapier Interfaces

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk