Birdeye + Gorgias

Create tickets in Gorgias from completed surveys in Birdeye

Stay updated with your customer satisfaction data with this effective workflow. Once a survey is completed on Birdeye, it will create a ticket in Gorgias. This automation ensures that every customer feedback is acknowledged and addressed in real time, enhancing your customer service response and efficiency. It's a simple yet powerful way to ensure your support team is always informed and prepared to resolve any issue.

When this happens...
Survey Completed
Triggers when a Birdeye survey is completed by a customer
TriggerInstant
automatically do this!
Create Ticket
Creates a ticket
ActionWrite

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Supported triggers and actions

- Business numberRequired
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New Canceled Invoice
Triggers when a payment request is canceled in birdeye
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Instant
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- Business numberRequired
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- Parent Business NumberRequired
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New Invoice
Triggers when a new invoice is created in birdeye
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New Payment
Triggers when a new payment is created in birdeye
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- Business NumberRequired
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Instant
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- Parent Business NumberRequired
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- ClientIdRequired
- First NameRequired
- Last Name
- Date of Birth
- EmailRequired
- PhoneRequired
- Gender
- Business NumberRequired
- Appointment IdRequired
- Provider Id
- Provider First Name
- Provider Last Name
- Start TimeRequired
- End Time
- Appointment Type Id
- Appointment Type
- Duration
- Reason To Visit
- Notes
- Guardian Id
- Guardian First Name
- Guardian Last Name
- Guardian Dob
- Guardian Gender
- Guardian Email
- Guardian Phone
- Source
- Timezone
- Action
- CRM Name
Action
Write
- First Name
- Last Name
- Email
- Phone
- Total AmountRequired
- Invoice Created Date
- Invoice Number
- Custom Fields
- Tags
- Invoice Due Date
- Invoice Item Desc
- Attachment URL
- External Reference Id
- Delay In Hours
- Email Template
- Send Email
- Send Immediately
- Send Text
- Text Template
- Crm Name
- Crm Doc Id
- CRM CustomerId
- External Tracking Id
- Automation UserRequired
Action
Write
- Business NumberRequired
- Customer IdRequired
Action
Write
- Crm Doc Id
- Crm Name
- CRM CustomerId
- External Reference Id
- Notes
- Paid Date
- User Id
Action
Write
- Assigned To EmailRequired
- Ticket Status
- Ticket IDRequired
- Parent Business NumberRequired
- User EmailRequired
Action
Write
- Ticket IDRequired
- ChannelRequired
- ViaRequired
- Source typeRequired
- From Name
- From AddressRequired
- To Name
- To AddressRequired
- Body (HTML)
- Body (text)
- Message ID
- External ID
- Created at
Action
Write

- Business NumberRequired
Trigger
Instant
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- Business NumberRequired
Trigger
Instant
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New Refund
Triggers when a new refund is created in birdeye
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Instant
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- Business NumberRequired
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Instant
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- Business NumberRequired
- CRM Name
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Instant
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- Parent Business NumberRequired
Trigger
Instant
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- Parent Business NumberRequired
Trigger
Instant
Try It
- Business NumberRequired
Trigger
Instant
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- Business IdRequired
- First Name
- Last Name
- Customer Email
- Customer Phone
- External Reference ID
- Custom Fields
- Referred By Code
- Referred By Email
- Referred By Phone
- Employee First Name
- Employee Last Name
- Employee Email Id
- Employee Phone Number
- CRM Name
Action
Write
- Appointment IdRequired
- External Appointment IdRequired
- Business numberRequired
- ActionRequired
- Appointment StatusRequired
Action
Write
- Event NameRequired
- Location Business NumberRequired
- CRM NameRequired
Action
Write
- business NumberRequired
- appointment IdRequired
- ActionRequired
- Start TIme
- End Time
- Duration
- AppointmentType Id
- Appointment Type
- Provider Id
- provider first name
- provider last name
- Client Id
- First Name
- Last Name
- Date of birth
- Email
- Phone
- Gender
- Notes
- Guardian Id
- Guardian First Name
- Guardian First Name
- Guardian Dob
- Guardian Gender
- Guardian Email
- Guardian Phone
- Source
- Timezone
- CRM Name
Action
Write
- StatusRequired
- SubjectRequired
- Tags
- External ID
- ChannelRequired
- Source typeRequired
- From Name
- From AddressRequired
- To Name
- To AddressRequired
- Body (HTML)
- Body (text)
- Message ID
- External ID
- Created at
- ViaRequired
Action
Write

About Birdeye

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Learn more

Related categories

Reviews

About Gorgias

Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.

Related categories

Customer Support

Birdeye + Gorgias

Create tickets in Gorgias from completed surveys in Birdeye

Supported triggers and actions

New Appointment

New Canceled Invoice

Confirm Appointment

New Ticket

New Invoice

New Payment

No Show Appointment

Review Updated

Create Appointment

Create Invoice

Get Contact Details

Mark Invoice as Paid

Update Ticket

Create Ticket Message

Cancel Appointment

Complete Appointment

New Refund

New Contact

New Lead

New Review

Review Deleted

Survey Completed

Create Customer

Update External Appointment Id in Birdeye

Integration Callback

Update Appointment

Create Ticket

About Birdeye

Related categories

About Gorgias

Related categories