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Better Stack + Intercom

Send messages to Intercom contacts when new or updated incidents occur in Better Stack

Stay on top of incidents within the Better Stack app and communicate quickly with your contacts. This workflow springs into action whenever a new or updated incident occurs in Better Stack, instantly sending a message to a contact via Intercom. It ensures your team remains informed, helping in swift incident resolution and improved customer communication.

When this happens...
New or Updated IncidentTriggers when new incidents are created, or when existing incidents are updated.
TriggerInstant
automatically do this!
Send Message to ContactSends a message to a contact.
ActionWrite

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More things you can do with Better Stack and Intercom

Discover other triggers and actions you can use with Better Stack and Intercom

New or Updated Incident
Triggers when new incidents are created, or when existing incidents are updated.
Trigger
Instant
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On-Call Contact Changed
Triggers when the on-call person changes on a calendar that alerts your team.
Trigger
Instant
Try It
- Incident ID
  Required
- Content
  Required
- Comment by
Action
Write
- Status page
  Required
- Title
  Required
- Description
  Required
- Starts at
- Ends at
  Required
- Affected resources
- Notify subscribers
- External reference
Action
Write
- Status page
  Required
- External reference
  Required
- Message
  Required
- Update reference
- Notify subscribers
Action
Write

- Incident ID
  Required
- Resolved by
Action
Write
- Status page
  Required
- External reference
  Required
- New start
- New end
- Start now
- End now
Action
Write

- Date & time
Action
Search
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
Try It
New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
Try It
- Message body format
Trigger
Instant
Try It
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Updated Company
Triggers when a company is updated.
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

New Incident Comment
Triggers when a new comment is added to an incident.
Trigger
Instant
Try It
- Incident ID
  Required
- Acknowledged by
Action
Write
- Short name
- Brief summary
  Required
- Description
- Requester e-mail
  Required
- Escalation policy ID
- Alert settings: Call
- Alert settings: SMS
- Alert settings: E-mail
- Alert settings: Push notification
- Team alert wait time
Action
Write
- Status page
  Required
- Affected resources
  Required
- Status
  Required
- Title
  Required
- Description
  Required
- Notify subscribers
- External reference
Action
Write
- Status page
  Required
- External reference
  Required
- Message
  Required
- Status
  Required
- Affected resources
- Update reference
- Reopen if resolved
- Notify subscribers
Action
Write
- Status page
  Required
- External reference
  Required
- Message
- Notify subscribers
Action
Write
- Incident ID
  Required
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Tag
Trigger
Instant
Try It
Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
- Assigned Admin
- Assigned Team
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

About Better Stack

Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!

Learn moreLearn moreHelpHelp

Related categories

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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