Answering Service Care + Zendesk

Answering Service Care + Zendesk integrations

Create ZenDesk tickets from new Answering Service Care messages

Improve your customer support workflow by automatically creating a new Zendesk ticket whenever Answering Service Care receives a new message. This integration ensures that every client inquiry is instantly logged as a ticket in Zendesk, allowing your support team to track and respond to issues promptly.

When this happens...
New MessageTriggers when a new message is created by Answering Service Care.
TriggerInstant
automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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More things you can do with Answering Service Care and Zendesk

Discover other triggers and actions you can use with Answering Service Care and Zendesk

- Start Date
- End Date
Trigger
Instant
Try It
- Message UUID
  Required
Action
Write
- Sender Name
  Required
- Sender Email Address
  Required
- Account Number
  Required
- Channel Type
  Required
- Contact
  Required
- Subject Line
  Required
- Message Content
  Required
- Schedule
  Required
- Time
- Unit
- Frequency
- Day of week/Day of month
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It

- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It

- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

New Message
Triggers when a new message is created by Answering Service Care.
Trigger
Instant
Try It
- Account Number
  Required
- Channel Type
  Required
- Call Instructions
  Required
- Schedule
  Required
- Time
- Unit
- Frequency
- Day of week/Day of month
Action
Write
- From
  Required
- Account Number
  Required
- Channel Type
  Required
- Contact
  Required
- Message Content
  Required
- Schedule
  Required
- Time
- Unit
- Frequency
- Day(s) of week/Day(s) of month
Action
Write
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

About Answering Service Care

24/7 Answering Service: Never Miss Another Call. Family Owned and Operated Since 1974.

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Related categories

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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Related Zap Templates

Create tickets in Zendesk from new messages in Answering Service Care

Related Zap Templates

Create tickets in Zendesk from new messages in Answering Service Care