AnswerConnect + Syncro

Create tickets in Syncro from new messages in AnswerConnect

Efficiently enhance your customer service with this seamless workflow. When a new message lands in AnswerConnect, it triggers an immediate ticket creation in Syncro. This automation ensures that no message goes unnoticed, streamlining your operations and reducing manual data entry. Experience a smoother, more efficient way of managing your customer communication.

When this happens...
New Message
Triggers when a new message is taken.
TriggerInstant
automatically do this!
Create Ticket
Creates a Ticket in your Syncro account.
ActionWrite

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Supported triggers and actions

What does this mean?

New Message
Triggers when a new message is taken.
Trigger
Instant
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New Invoice
Triggers when a new invoice is created.
Trigger
Instant
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New RMM Alert
Triggers when an RMM Alert is created.
Trigger
Instant
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Ticket Resolved
Triggers when a Ticket is marked "Resolved".
Trigger
Instant
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- Appointment SubjectRequired
- Appointment Starts AtRequired
- Appointment Ends AtRequired
- Appointment Description
- Appointment Location Type
- Appointment Location
- Ticket ID
- Appointment Owner
- Additional Attendees
- All Day
- Customer ID
Action
Write

- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- Address Line 2
- City
- State/County
- Zip/Postal Code
- Custom Fields
Action
Write
- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- City
- State/County
- Zip/Postal Code
- Ticket Subject
- Ticket Description
- Ticket Issue Type
- Location ID
- Custom Fields
Action
Write

- Ticket IDRequired
- Start AtRequired
- Ends AtRequired
- User IDRequired
- Notes
- Product ID
- Comment ID
Action
Write
- Contact IDRequired
- Contact Name
- Customer ID
- Address Line 1
- Address Line 2
- Address City
- Address State
- Address Zip/Postal Code
- Contact Email
- Contact Phone
- Contact Title
- Contact Mobile Phone
- Contact Notes
Action
Write
- Ticket IDRequired
- Custom Field Ticket Type ID
- Ticket Number
- Ticket Subject
- Due Date
- Location ID
- Problem Type
- Ticket Status
- Assigned User ID
- Ticket Priority
- Contact ID
- Ticket SLA ID
Action
Write

New Customer
Triggers when you create a customer.
Trigger
Instant
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New Payment
Triggers when a payment is made.
Trigger
Instant
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New Ticket
Triggers when a Ticket is created.
Trigger
Instant
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Ticket Status Changed
Triggers when a Ticket status is changed.
Trigger
Instant
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- Customer IDRequired
- Contact NameRequired
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Contact Email
- Phone Number
- Mobile Phone
- Contact Notes
Action
Write
- Customer IDRequired
- Estimate DateRequired
- Estimate Note
- Estimate StatusRequired
- Ticket ID
- Estimate Location ID
Action
Write
- Customer Phone or EmailRequired
- Ticket SubjectRequired
- Issue TypeRequired
- Ticket Status
- Ticket Initial Issue
- Ticket Initial Issue Subject
- Location ID
Action
Write
- Phone NumberRequired
Action
Write
- Customer IDRequired
- Business Name
- First Name
- Last Name
- Customer Email
- Phone
- Mobile
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Customer Notes
- SMS Service Enabled
- Opt Out
- No Email - Of Any Kind
- Receive Billing Emails
- Receive Marketing Emails
- Receive Report Emails
- Referred By
- Referred by Customer ID
- Tax Rate ID
- Notification Email
- Additional Invoice CC Email Addresses
- Invoice Terms ID
Action
Write
- Query
Action
Search

About AnswerConnect

AnswerConnect is a 24*7 live answering service that accepts inbound customer calls your business receives, assists your customers and helps them schedule appointments with your business.

Learn more

Related categories

Customer Support

About Syncro

Syncro is a platform to manage your IT Consulting / Managed Services business with CRM, Ticketing, full-featured RMM (remote machine management) and an emphasis on great communication.

Help

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

PRODUCTS

CAPABILITIES

By team

AnswerConnect + Syncro

Create tickets in Syncro from new messages in AnswerConnect

New Message

New Invoice

New RMM Alert

Ticket Resolved

Create Appointment

Appointment Starts AtRequired

Appointment Ends AtRequired

Appointment Description

Appointment Location Type

Appointment Location

Ticket ID

Appointment Owner

Additional Attendees

All Day

Customer ID

Create Customer

First Name

Last Name

Business Name

Email Address

Phone Number

Mobile Phone

Street Address (Line 1)

Address Line 2

City

State/County

Zip/Postal Code

Custom Fields

Create Lead

First Name

Last Name

Business Name

Email Address

Phone Number

Mobile Phone

Street Address (Line 1)

City

State/County

Zip/Postal Code

Ticket Subject

Ticket Description

Ticket Issue Type

Location ID

Custom Fields

Create Ticket Timer Entry

Ticket IDRequired

Start AtRequired

Ends AtRequired

User IDRequired

Notes

Product ID

Comment ID

Update Contact

Contact IDRequired

Contact Name

Customer ID

Address Line 1

Address Line 2

Address City

Address State

Address Zip/Postal Code

Contact Email

Contact Phone

Contact Title

Contact Mobile Phone

Contact Notes

Update Ticket

Ticket IDRequired

Custom Field Ticket Type ID

Ticket Number

Ticket Subject

Due Date

Location ID

Problem Type

Ticket Status