Allma + Freshdesk

Allma + Freshdesk integrations

Create Freshdesk tickets from new pushed messages to ticket systems in Allma

Your team will open Freshdesk tickets at the speed of thought with this workflow. Customize these workflow steps so your tickets hit Freshdesk with the right customer, assignee, and priority level.

When this happens...
Push Message to Ticket SystemTriggers when a user pushes an Allma message to a ticket system.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Allma and Freshdesk

Discover other triggers and actions you can use with Allma and Freshdesk

Push Message to Ticket System
Triggers when a user pushes an Allma message to a ticket system.
Trigger
Instant
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Zap #2
Triggers when you push an Allma message to Zap #2.
Trigger
Instant
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Zap #4
Triggers when you push an Allma message to Zap #4.
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write

- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Zap #1
Triggers when you push an Allma message to Zap #1.
Trigger
Instant
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Zap #3
Triggers when you push an Allma message to Zap #3.
Trigger
Instant
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Zap #5
Triggers when you push an Allma message to Zap #5.
Trigger
Instant
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New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Allma

Allma triages notifications ⁠from ⁠monitoring, alerting, ticketing, and customer systems ⁠⁠and allows you to take immediate action.

HelpHelp

Related categories

Productivity

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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