airfocus + Help Scout

Update and create items in airfocus when tags are updated in Help Scout

Elevate your task management by effortlessly connecting Help Scout to airfocus. When tags are updated in Help Scout, this workflow springs into action, spawning a new item in airfocus. It's a time-saving solution that ensures your airfocus content stays fresh, reflective of changes in Help Scout, thus keeping your projects updated and organized.

Elevate your task management by effortlessly connecting Help Scout to airfocus. When tags are updated in Help Scout, this workflow springs into action, spawning a new item in airfocus. It's a time-saving solution that ensures your airfocus content stays fresh, reflective of changes in Help Scout, thus keeping your projects updated and organized.

  1. When this happens...
    Help ScoutHelp Scout
    Tags Updated

    Triggers when conversation tags are updated.

    TriggerInstant
  2. automatically do this!
    airfocusairfocus
    Create Item

    Create an item in airfocus.

    ActionWrite
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Supported triggers and actions

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write
    • ConversationRequired

    • CustomerRequired

    • TextRequired

    • User

    • Create as DraftRequired

    Action
    Write
airfocus logo
airfocus logo

About airfocus

Use airfocus to prioritize your projects and features to build more effective roadmaps. Get everyone aligned and the right stuff done.

Related categories

  • Product Management
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

Related categories

  • Customer Support

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