Aidbase + Slack

Send channel messages in Slack for new tickets created in Aidbase

Stay on top of your support team's efforts with this efficient workflow. When a new ticket is created in Aidbase, it will shoot a message in your selected Slack channel. That way, your team instantly knows when there's a new task at hand, enhancing communication and response times drastically, ensuring no ticket goes unnoticed or unattended.

When this happens...
Ticket Created
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

Chatbot Userdata Collected
Triggers when userdata is submitted through a chatbot.
Trigger
Instant
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Email Received
Triggers when a new email is received in Aidbase.
Trigger
Instant
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Email Status Changed
Triggers when an email's status is changed.
Trigger
Instant
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Ticket New Comment
Triggers when a new comment is added to a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when a ticket's status is changed.
Trigger
Instant
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- Video URLRequired
Action
Write
- TitleRequired
- Description
Action
Write

Start Training
Starts a training job for a given knowledge.
Action
Write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include Alias
Trigger
Instant
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List Canvases
Returns a list of the Canvases in the workspace.
Trigger
Polling
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- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
Trigger
Instant
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- ChannelRequired
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- ChannelRequired
- MessageRequired
- ReactionRequired
Action
Write
- Conversation IDRequired
Action
Write
- ChannelRequired
- UsersRequired
Action
Write
- Title
- Content
- Channel ID
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- Allowed Edit Copy
- Conversation IDRequired
- Message TS (ID)Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- ChannelRequired
- TopicRequired
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation IDRequired
Action
Search
- Conversation IDRequired
- Message ID (ts)Required
Action
Search
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

Email Priority Changed
Triggers when an email's priority is changed.
Trigger
Instant
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Email Sent
Triggers when a new email is sent from Aidbase.
Trigger
Instant
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Ticket Created
Triggers when a new ticket is created.
Trigger
Instant
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Ticket Priority Changed
Triggers when a ticket's priority is changed.
Trigger
Instant
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- QuestionRequired
- AnswerRequired
- Source URL
- Categories
Action
Write
- Website URLRequired
Action
Write
- MessageRequired
- Session ID
- Context
- ID
- Username
- Email
- Profile Image URL
- Reference ID
Action
Write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
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List Canvas Sections
Returns a list of the Sections in a Canvas.
Trigger
Polling
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- Search QueryRequired
- Optimized data
Trigger
Polling
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- Conversation ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
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- Zap Identifier
- Access type
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- Conversation IDRequired
- Scheduled AsRequired
- Scheduled Message IDRequired
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap Id
Action
Write
- Allowed Delete Copy
- Conversation IDRequired
- Message TS (ID)Required
- Posted By
Action
Write
- Canvas IDRequired
- OperationRequired
Action
Write
- Channel NameRequired
Action
Write
- Status Copy
- Approval request messageRequired
- Send message asRequired
- Approval typeRequired
- Zap Id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation IDRequired
Action
Search
- Conversation IDRequired
- Message ID (ts)Required
Action
Search
- Conversation IDRequired
- Message TS (ID)Required
Action
Search
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

About Aidbase

Aidbase is an AI-powered platform that helps businesses enhance self-serve and automate customer support.

Related categories

AI Chatbots

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more

Related categories

Team Chat

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Send channel messages in Slack when new chatbot userdata is collected in Aidbase

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Send channel messages in Slack when new chatbot userdata is collected in Aidbase

Aidbase + Slack

Send channel messages in Slack for new tickets created in Aidbase

Chatbot Userdata Collected

Email Received

Email Status Changed

Ticket New Comment

Ticket Status Changed

Add Video

Create FAQ

Start Training

New Channel

New Team Custom Emoji

List Canvases

New Mention

New Channel Member

New Message Posted to Private Channel

New Saved Message

Add Reaction

Archive Conversation

Invite User to Channel

Create Canvas

Send Direct Message

Edit Message

Send Private Channel Message

Set Channel Topic

Set Status

Remove User from Channel

Edit Message

Find Public Channel

Delete Message

Get Conversation Members

Get Message Permalink

Find Message

Find User by ID

Find User by Username

Email Priority Changed

Email Sent

Ticket Created

Ticket Priority Changed

Add FAQ Item

Add Website

Create Chatbot Reply

New Public Message Posted Anywhere

New Message Posted to Channel

New File

List Canvas Sections

New Message From Query

New Reaction Added

New Pushed Message

New User

Add Reminder

Cancel Scheduled Message

Send Channel Message

Delete Message

Edit Canvas

Create Channel

Request Approval

Update Profile

API Request (Beta)

Get Message by Timestamp

Retrieve Thread Messages

Create Private Channel

Get Conversation

Get Message

Get Message Reactions

Find User by Email

Find User by Name

About Aidbase

Related categories

About Slack

Related categories

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Related Zap Templates

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