Acronis Cyber Protect Cloud + Syncro

Acronis Cyber Protect Cloud + Syncro integrations

Create tickets in Syncro for new or updated alerts in Acronis Cyber Protect Cloud

Stay on top of potential issues with this workflow. When an alert is created or updated in Acronis Cyber Protect Cloud, it instantly opens a new ticket in your Syncro. This set-up ensures seamless tracking and follow-ups, providing an effective response system to protect your data on all fronts. Maintain a secure safety net for your processes with this responsible coordination.

When this happens...
New/Updated AlertTriggers when a new Alert is created or an existing alert is updated.
TriggerPolling
automatically do this!
Create TicketCreates a Ticket in your Syncro account.
ActionWrite

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More things you can do with Acronis Cyber Protect Cloud and Syncro

Discover other triggers and actions you can use with Acronis Cyber Protect Cloud and Syncro

- Customer name
- Severity
- Device name
- Alert Type
- Retrieve time interval
Trigger
Polling
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- Customer name
Trigger
Polling
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- Customer Tenant Name
  Required
- User Login
  Required
- First Name
- Last Name
- E-mail Address
  Required
- Company Administrator Role
Action
Write
- Customer name
  Required
- Offering Item
  Required
- Quota
- Storage infra Name
Action
Write
- Customer tenant name
  Required
Action
Write

New Customer
Triggers when you create a customer.
Trigger
Instant
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New Payment
Triggers when a payment is made.
Trigger
Instant
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New Ticket
Triggers when a Ticket is created.
Trigger
Instant
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Ticket Status Changed
Triggers when a Ticket status is changed.
Trigger
Instant
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- Customer ID
  Required
- Contact Name
  Required
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Contact Email
- Phone Number
- Mobile Phone
- Contact Notes
Action
Write
- Customer ID
  Required
- Estimate Date
  Required
- Estimate Note
- Estimate Status
  Required
- Ticket ID
- Estimate Location ID
Action
Write
- Customer Phone or Email
  Required
- Ticket Subject
  Required
- Issue Type
  Required
- Ticket Status
- Ticket Initial Issue
- Ticket Initial Issue Subject
- Location ID
Action
Write
- Phone Number
  Required
Action
Write
- Customer ID
  Required
- Business Name
- First Name
- Last Name
- Customer Email
- Phone
- Mobile
- Address Line 1
- Address Line 2
- City
- State
- Zip/Postal Code
- Customer Notes
- SMS Service Enabled
- Opt Out
- No Email - Of Any Kind
- Receive Billing Emails
- Receive Marketing Emails
- Receive Report Emails
- Referred By
- Referred by Customer ID
- Tax Rate ID
- Notification Email
- Additional Invoice CC Email Addresses
- Invoice Terms ID
Action
Write
- Query
Action
Search

New Customer Tenant Created
Triggers when a new Customer tenant is created.
Trigger
Polling
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- Tenant Name
  Required
- Tenant Mode
- 2FA
- Enhanced Security
- E-mail Address
  Required
- First Name
- Last Name
- Language
- User Login
Action
Write
- Alert Id
  Required
Action
Write
- Customer Tenant Name
  Required
Action
Write
- Customer name
  Required
Action
Write
New Invoice
Triggers when a new invoice is created.
Trigger
Instant
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New RMM Alert
Triggers when an RMM Alert is created.
Trigger
Instant
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Ticket Resolved
Triggers when a Ticket is marked "Resolved".
Trigger
Instant
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- Appointment Subject
  Required
- Appointment Starts At
  Required
- Appointment Ends At
  Required
- Appointment Description
- Appointment Location Type
- Appointment Location
- Ticket ID
- Appointment Owner
- Additional Attendees
- All Day
- Customer ID
Action
Write
- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- Address Line 2
- City
- State/County
- Zip/Postal Code
- Custom Fields
Action
Write
- First Name
- Last Name
- Business Name
- Email Address
- Phone Number
- Mobile Phone
- Street Address (Line 1)
- City
- State/County
- Zip/Postal Code
- Ticket Subject
- Ticket Description
- Ticket Issue Type
- Location ID
- Custom Fields
Action
Write
- Ticket ID
  Required
- Start At
  Required
- Ends At
  Required
- User ID
  Required
- Notes
- Product ID
- Comment ID
Action
Write
- Contact ID
  Required
- Contact Name
- Customer ID
- Address Line 1
- Address Line 2
- Address City
- Address State
- Address Zip/Postal Code
- Contact Email
- Contact Phone
- Contact Title
- Contact Mobile Phone
- Contact Notes
Action
Write
- Ticket ID
  Required
- Custom Field Ticket Type ID
- Ticket Number
- Ticket Subject
- Due Date
- Location ID
- Problem Type
- Ticket Status
- Assigned User ID
- Ticket Priority
- Contact ID
- Ticket SLA ID
Action
Write

About Acronis Cyber Protect Cloud

MSPs across the globe use Acronis Cyber Protect Cloud to actively protect their customers and departments against the most prevalent cyber threats.

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Related categories

Security & Identity Tools

About Syncro

Syncro is a platform to manage your IT Consulting / Managed Services business with CRM, Ticketing, full-featured RMM (remote machine management) and an emphasis on great communication.

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Related categories

CRM (Customer Relationship Management)

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