SurveyMonkey + TeamUp

Send SurveyMonkey surveys for newly cancelled TeamUp memberships

It happens, sometimes members decide to cancel their TeamUp membership and go on their way. This is the perfect time to ask them for their feedback, find out why they’re cancelling, and what improvements you can make to your business. This Zapier integration automatically sends them a SurveyMonkey survey when they cancel, which can help you collect that information in real-time and encourage them to return when the time is right for them.

When this happens...
Customer Membership Cancelled
Triggers when a customer membership is cancelled. In other words, this is when a user clicks the "cancel" button for a recurring membership. The Customer Membership Ended trigger will be sent when the expiration date is reached.
TriggerInstant
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Send Survey
Send a survey invitation to one or more contacts and/or emails.
ActionWrite

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Supported triggers and actions

What does this mean?

Class Attendee Checked Off
Triggers when a class attendee is marked as attended.
Trigger
Instant
Class Registration
Triggers when a customer is registered for a class.
Trigger
Instant
Class Attendee Late Cancelled
Triggers when a customer is late cancelled from a class.
Trigger
Instant
Class Attendee No-Showed
Triggers when an attendee is marked as no showed.
Trigger
Instant
Class Attendee Removed
Triggers when a customer is removed from a class normally (as opposed to a late cancellation).
Trigger
Instant

Course Session Ended
Triggers when a course session ends.
Trigger
Instant
Customer Created
Triggers when a new customer is created.
Trigger
Instant

Customer Membership Cancelled
Triggers when a customer membership is cancelled. In other words, this is when a user clicks the "cancel" button for a recurring membership. The Customer Membership Ended trigger will be sent when the expiration date is reached.
Trigger
Instant

TeamUp
Triggers when a pack customer membership is complete, which is when the last usage has been used. This triggers as soon as the customer books into the class.
Instant
Trigger
TeamUp
Triggers when a customer membership is created, which can be done via the business dashboard or when a customer purchases a membership. This includes upgrades, downgrades, and renewals.
Instant
Trigger
TeamUp
Triggers when a customer membership for a recurring or prepaid plan ends due to the expiration date being reached. For packs, this triggers on the pack's expiration date or the date of the last class booked using the pack, whichever comes first.
Instant
Trigger
TeamUp
Triggers when a customer membership starts. If a customer membership is added to a customer with a start date in the distant past, this trigger will not process.
Instant
Trigger
TeamUp
Triggers when a customer is updated.
Instant
Trigger
TeamUp
Triggers when a class or appointment ends.
Instant
Trigger
TeamUp
Triggers when a referral is confirmed by the business.
Instant
Trigger
TeamUp
Triggers when a referral is created. Meaning, when one customer signs up using another customer's referral code or the business manually marked a customer as being referred by a different customer.
Instant
Trigger
SurveyMonkey
Triggers a notification when your survey is completed.
Instant
Trigger
SurveyMonkey
Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.
Instant
Trigger
SurveyMonkey
Creates a new contact in your address book.
Scheduled
Action
SurveyMonkey
Send a survey invitation to one or more contacts and/or emails.
Scheduled
Action
SurveyMonkey
Find a collector for one of your surveys.
Scheduled
Action
SurveyMonkey
Find one of your address book contacts.
Scheduled
Action
SurveyMonkey
Find one of your surveys.
Scheduled
Action

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.

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