SimpleTexting + Zendesk
Create tickets in Zendesk from new incoming messages in SimpleTexting
Streamline your customer service process with this seamless workflow. When a new incoming message is received in SimpleTexting, it automatically creates a ticket in Zendesk. This immediate action ensures that your customer concerns are promptly addressed without time-consuming, manual effort - improving both efficiency and customer satisfaction.
Streamline your customer service process with this seamless workflow. When a new incoming message is received in SimpleTexting, it automatically creates a ticket in Zendesk. This immediate action ensures that your customer concerns are promptly addressed without time-consuming, manual effort - improving both efficiency and customer satisfaction.
- When this happens...New Incoming Message
Triggers when an incoming message is handled.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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