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SimpleTexting + Zendesk

SimpleTexting + Zendesk

SimpleTexting + Zendesk integrations

Create tickets in Zendesk from new incoming messages in SimpleTexting

Streamline your customer service process with this seamless workflow. When a new incoming message is received in SimpleTexting, it automatically creates a ticket in Zendesk. This immediate action ensures that your customer concerns are promptly addressed without time-consuming, manual effort - improving both efficiency and customer satisfaction.

  1. When this happens...
    New Incoming Message
    New Incoming Message
    New Incoming MessageTriggers when an incoming message is handled.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with SimpleTexting and Zendesk

Discover other triggers and actions you can use with SimpleTexting and Zendesk

    • Account phone
    • Contact phone
    Trigger
    Instant
    Try It
    • Account phone
    • Contact phone
    Trigger
    Instant
    Try It
    • Contact phone
    Trigger
    Instant
    Try It
    • Phone number
      Required
    Action
    Write
    • Account phone
    • Contact phone
    Trigger
    Instant
    Try It
    • Account phone
    • Contact phone
    Trigger
    Instant
    Try It
    • List name
    • Phone number
      Required
    • First name
    • Last name
    • Email
    • Notes
    • Birthday
    Action
    Write
    • Title
      Required
    • List names
    • Segment names
    • Account phone
    • Message mode
    • Text body
      Required
    • Unsubscribe text
    Action
    Write
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About SimpleTexting
SimpleTexting is a text messaging platform that helps you reach your customers using one of the most effective channels: their text inbox. Send promotions, alerts, polls or reminders to your entire list in a matter of seconds.
Related categories
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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Related Zap Templates

  • Create Zendesk tickets for new incoming SimpleTexting messages