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  • Zendesk logoZendesk logo

Microsoft Teams + Zendesk

Notify Microsoft Teams with chat messages for new Zendesk tickets

Stay on top of your customer support game with this Zendesk and Microsoft Teams workflow. When a new ticket is created in Zendesk, this automation will send a chat message in Microsoft Teams, keeping your team informed and ready to take action. Improve response times and enhance collaboration across your support team by easily connecting your helpdesk software with your communication platform.

Stay on top of your customer support game with this Zendesk and Microsoft Teams workflow. When a new ticket is created in Zendesk, this automation will send a chat message in Microsoft Teams, keeping your team informed and ready to take action. Improve response times and enhance collaboration across your support team by easily connecting your helpdesk software with your communication platform.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerPolling
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
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Supported triggers and actions

    • Organization

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories