Skip to content
  • Microsoft Teams logoMicrosoft Teams logo
  • Zendesk logoZendesk logo

Microsoft Teams + Zendesk

Send Microsoft Teams chat messages for new Zendesk tickets

Stay on top of customer interactions with this Zendesk to Microsoft Teams workflow. Whenever a new ticket is created in Zendesk, a chat message is sent in Microsoft Teams, helping your customer service team respond in real-time. Enhance your team's efficiency by leveraging this seamless communication automation.

Stay on top of customer interactions with this Zendesk to Microsoft Teams workflow. Whenever a new ticket is created in Zendesk, a chat message is sent in Microsoft Teams, helping your customer service team respond in real-time. Enhance your team's efficiency by leveraging this seamless communication automation.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerPolling
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • Organization

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories