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Microsoft Teams + Zendesk

Instantly send Microsoft Teams chat messages when new Zendesk tickets are created

Stay informed and respond quickly to customer inquiries by connecting your Zendesk and Microsoft Teams applications with this efficient automation. When a new ticket is created in Zendesk, a chat message will be sent to a specified channel in Microsoft Teams, ensuring your team is updated in real-time. This seamless workflow helps improve communication and collaboration while delivering top-notch customer support.

Stay informed and respond quickly to customer inquiries by connecting your Zendesk and Microsoft Teams applications with this efficient automation. When a new ticket is created in Zendesk, a chat message will be sent to a specified channel in Microsoft Teams, ensuring your team is updated in real-time. This seamless workflow helps improve communication and collaboration while delivering top-notch customer support.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

Related categories

  • Microsoft
  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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