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Microsoft Teams + Zendesk

Update Zendesk tickets from new Microsoft Teams channel messages

Keep your customer support team in the loop by seamlessly updating Zendesk tickets with new Microsoft Teams channel messages. With this workflow, every time there's a new message in a specified Microsoft Teams channel, the corresponding ticket in Zendesk will be updated, ensuring your support team has all the information they need to provide top-notch assistance. Streamline communication and enhance collaboration between your support team and other departments with this efficient automation.

Keep your customer support team in the loop by seamlessly updating Zendesk tickets with new Microsoft Teams channel messages. With this workflow, every time there's a new message in a specified Microsoft Teams channel, the corresponding ticket in Zendesk will be updated, ensuring your support team has all the information they need to provide top-notch assistance. Streamline communication and enhance collaboration between your support team and other departments with this efficient automation.

  1. When this happens...
    Microsoft TeamsMicrosoft Teams
    New Channel Message

    Triggers when a new message is posted in a channel. Requires installation of the Zapier app from the Teams Store.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • ChatRequired

    • Exclude messages by you?

    Trigger
    Scheduled
    Try It
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    • Favorite for All?

    Action
    Write
    • TeamRequired

    • ChannelRequired

    • Member

    • Highlight Word

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • ChannelRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    Action
    Write
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

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  • Microsoft
  • Team Chat

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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