Microsoft Teams + Vicodo

Send Microsoft Teams channel messages for new Vicodo cases

This Zapier template sends a Microsoft Teams message to a chosen channel whenever a new Vicodo case has been created. This makes it effortless to keep your team up-to-date!

When this happens...
New Case Created
Triggers when a new case is created.
TriggerInstant
automatically do this!
Send Channel Message
Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.
ActionWrite

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Supported triggers and actions

What does this mean?

Case Completed
Triggers when a case has been completed.
Trigger
Instant
Try It
Case Deleted
Triggers when a case has been deleted.
Trigger
Instant
Try It
Client Cancelled Appointment
Triggers when a client cancels an appointment.
Trigger
Instant
Try It
Operator Cancelled Appointment
Triggers when an operator cancels an appointment.
Trigger
Instant
Try It
- Case nameRequired
- Appointment date
- Customer email
- Send invitation via Email
- Customer Phone
- Send invitation via SMS
- Internal reference
- Notes
- Password protection
- Assigned operators
- Customer language
Action
Write

- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Trigger
Scheduled
Try It
New Chat
Triggers when a new chat is created.
Trigger
Scheduled
Try It

- TeamRequired
- ChannelRequired
Trigger
Scheduled
Try It
- TeamRequired
- Channel NameRequired
- Description
Action
Write
- ChatRequired
- Message Text Format
- Message TextRequired
Action
Write

New Case Created
Triggers when a new case is created.
Trigger
Instant
Try It
Case Reopened
Triggers when a case has been reopened.
Trigger
Instant
Try It
New Message From Client
Triggers when a client sends a new message in the case chat.
Trigger
Instant
Try It
New Message From Operator
Triggers when an operator sends a new message in the case chat.
Trigger
Instant
Try It
- TeamRequired
Trigger
Scheduled
Try It
- ChatRequired
- Exclude messages by you?
Trigger
Scheduled
Try It
- TeamRequired
Trigger
Scheduled
Try It
- TeamRequired
- Channel NameRequired
- Description
- Favorite for All?
Action
Write
- TeamRequired
- ChannelRequired
- Message Text Format
- Message TextRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn more Help

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Team Chat

Chatwork

Team Chat

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Team Chat

About Vicodo

Vicodo is a customer assistance platform that combines video & live chat with the features of a CRM system.

Help

Related categories

Communication

PRODUCTS

CAPABILITIES

By team

Microsoft Teams + Vicodo

Send Microsoft Teams channel messages for new Vicodo cases

Case Completed

Case Deleted

Client Cancelled Appointment

Operator Cancelled Appointment

Create New Case

Appointment date

Customer email

Send invitation via Email

Customer Phone

Send invitation via SMS

Internal reference

Notes

Password protection

Assigned operators

Customer language

New Channel Mention

TeamRequired

ChannelRequired

Member

Highlight Word

New Chat

New Channel Message

TeamRequired

ChannelRequired

Create Private Channel

TeamRequired

Channel NameRequired

Description

Send Chat Message

ChatRequired

Message Text Format

Message TextRequired

New Case Created

Case Reopened

New Message From Client

New Message From Operator

New Channel

TeamRequired

New Chat Message

ChatRequired

Exclude messages by you?

New Team Member

TeamRequired

Create Channel

TeamRequired

Channel NameRequired

Description

Favorite for All?

Send Channel Message

TeamRequired

ChannelRequired

Message Text Format

Message TextRequired

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

About Microsoft Teams

Related categories

Similar apps

Slack

Chatwork

Rocket.Chat

About Vicodo

Related categories

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