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Connect Jira Software Server and Request Tracker (RT) to unlock the power of automation

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Zapier makes it easy to integrate Jira Software Server with Request Tracker (RT) - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Issue" from Jira Software Server.

Add your action

An action happens after the trigger—such as "Comment on a Ticket" in Request Tracker (RT).

You’re connected!

Zapier seamlessly connects Jira Software Server and Request Tracker (RT), automating your workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Jira Software Server to Request Tracker (RT) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect Jira Software Server and Request Tracker (RT) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

- Project
  Required
Trigger
Polling
Try It
New Issue Type
Triggers when you add a new issue type.
Trigger
Polling
Try It
New Project
Triggers when a project is added.
Trigger
Polling
Try It
- Issue
  Required
- User
  Required
Action
Write
- Format_info
- Project
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Keyword
  Required
Action
Search
- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Ticket ID
- Text
  Required
Action
Write
- Ticket ID
- Text
  Required
Action
Write
- Ticket ID
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
- Status
  Required
Action
Write
- Ticket ID
Action
Search
- Search Query
- Per Page
  Required
- Order By
- Order
Action
Search

- Jql
  Required
Trigger
Polling
Try It
New Priority
Triggers when you add a new priority.
Trigger
Polling
Try It
- Project
  Required
Trigger
Polling
Try It
- Issue
  Required
- File
  Required
Action
Write
- Issue Key
  Required
Action
Write
- Issue Key
  Required
- Summary
  Required
Action
Search
- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
- Custom Field
  Required
- Value
  Required
Action
Write
- Ticket ID
- Due Date
  Required
Action
Write
- Ticket ID
- Subject
  Required
Action
Write
- Ticket ID
Action
Search
- Ticket ID
Action
Search

Learn how to automate Jira Software Server on the Zapier blog

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

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Project Management

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About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

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