Jira Service Management + ManageEngine ServiceDesk Plus Cloud

Jira Service Management + ManageEngine ServiceDesk Plus Cloud integrations

Initiate ServiceDesk Plus Cloud changes with new Jira Service Management requests

Automate your ServiceDesk Plus Cloud change creation with this Zap. Once it's active, each new request in Jira Service Management will automatically initiate a ServiceDesk Plus Cloud change.

When this happens...
New RequestTriggers when a request is created.
TriggerPolling
automatically do this!
Create ChangeCreates a new change.
ActionWrite

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More things you can do with Jira Service Management and ManageEngine ServiceDesk Plus Cloud

Discover other triggers and actions you can use with Jira Service Management and ManageEngine ServiceDesk Plus Cloud

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write
- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write

Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Request ID
  Required
Action
Search

- Site
  Required
- Project
  Required
Trigger
Polling
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

HelpHelp

Related categories

Customer Support

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Learn moreLearn moreHelpHelp

Related categories

Productivity

Related Zap Templates

Update ServiceDesk Plus Cloud requests with new updates to Jira Service Management requests

Create ServiceDesk Plus Cloud requests for new Jira Service Management request updates