Groove + ServiceBell

Groove + ServiceBell integrations

Create Groove tickets for new ServiceBell call requests

Wasting time manually creating tickets for each new ServiceBell call? This integration will create a Groove ticket each time a new user requests a video call using ServiceBell.

When this happens...
Visitor DialsTriggers when a visitor requests help through the ServiceBell widget.
TriggerInstant
automatically do this!
Create New TicketStarts a new ticket for your customer.
ActionWrite

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More things you can do with ServiceBell and Groove

Discover other triggers and actions you can use with ServiceBell and Groove

Alerts
Triggers when a ServiceBell alert is sent.
Trigger
Instant
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Calendar Event Created
Triggers when a new Calendar Event is created.
Trigger
Instant
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Visitor Dials
Triggers when a visitor requests help through the ServiceBell widget.
Trigger
Instant
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- Phone Number
  Required
- Email
- First Name
- Last Name
- Timezone
- Custom Metadata
Action
Write
Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
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- Ticket Number
  Required
- Agent
  Required
Action
Write
- Body
  Required
- From
  Required
- To
  Required
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket Number
  Required
- State
  Required
Action
Write

Calendar Event Canceled
Triggers when a Calendar Event is canceled.
Trigger
Instant
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Calendar Event Created or Updated
Triggers when a Calendar Event is created or updated.
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Visitor Email Added
Triggers when an email address is collected for a Visitor and added to their custom metadata.
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Instant
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Agent Invited
Triggers when an agent is created.
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Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
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Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
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- Ticket Number
  Required
- Message
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Ticket Number
  Required
Action
Write

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

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About ServiceBell

ServiceBell helps you win more customers and create better support experiences with live video chat, screen takeover, and user monitoring – directly on your website.

HelpHelp

Related categories

Customer Support