Google Sheets + Zendesk
Create tickets in Zendesk from new or updated rows in Google Sheets
Stay on top of your support requests with this Google Sheets to Zendesk workflow. When a new or updated row is seen in your Google Sheets, a corresponding ticket gets generated in Zendesk straight away. This automation ensures timely response to every query, improving your customer service process while saving you time on manual data entry.
Stay on top of your support requests with this Google Sheets to Zendesk workflow. When a new or updated row is seen in your Google Sheets, a corresponding ticket gets generated in Zendesk straight away. This automation ensures timely response to every query, improving your customer service process while saving you time on manual data entry.
- When this happens...
New or Updated Spreadsheet RowTriggered when a new row is added or modified in a spreadsheet.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWriteCreate a new record or update an existing record in your app.
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Drive
SpreadsheetRequired
WorksheetRequired
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNo Team Drive
SpreadsheetRequired
WorksheetRequired
Trigger Column
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Drive
SpreadsheetRequired
WorksheetRequired
Column NameRequired
Index
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
Spreadsheet to Copy
Headers
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
RowRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
RowRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
TitleRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
Lookup ColumnRequired
Lookup ValueRequired
Supporting Lookup Column
Supporting Lookup Value
Bottom-Up
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
Lookup ColumnRequired
Lookup ValueRequired
Supporting Lookup Column
Supporting Lookup Value
Bottom-Up
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free plan
New User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
No Team Drive
SpreadsheetRequired
WorksheetRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Drive
SpreadsheetRequired
WorksheetRequired
Trigger Column
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planDrive
SpreadsheetRequired
WorksheetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
Spreadsheet Containing the Worksheet to CopyRequired
Worksheet to CopyRequired
Copy To
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
TitleRequired
Headers
Overwrite?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
RowRequired
Background Color
Text Color
Text Bold
Text Italic
Text Strikethrough
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Drive
SpreadsheetRequired
WorksheetRequired
Lookup ColumnRequired
Lookup ValueRequired
Supporting Lookup Column
Supporting Lookup Value
Bottom-Up
Row Count
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
WorksheetRequired
ColumnsRequired
Row CountRequired
First Row
ActionThis is an event a Zap performs.SearchFind existing data in your appDrive
SpreadsheetRequired
TitleRequired
Headers
Overwrite?
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundNew Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Google Sheets
Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.
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SpreadsheetsAbout Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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Customer SupportRelated Zap Templates
- Add new Zendesk tickets to Google Sheets
- Create Zendesk tickets from new rows in Google Sheets
- Create Zendesk tickets from updated rows in Google Sheets
- Create new Zendesk users from new or updated rows in Google Sheets
- Scan for sensitive data in Nightfall and create Google Sheets spreadsheet rows from new Zendesk tickets
- Scan for sensitive data in Nightfall DLP and create Google Sheets spreadsheet rows from new Zendesk tickets
- Update Zendesk tickets from new Google Sheets rows
- Create Google Sheets rows for new Zendesk organizations
- Generate multiple spreadsheet rows for new Zendesk tickets in Google Sheets
- Update Zendesk users with new Google Sheets rows
- Track new or updated Google Sheets rows and add tag(s) to Zendesk tickets
- Add new Zendesk users to Google Sheets rows as they're created
- Add new Zendesk tickets to Google Sheets rows and update them automatically
- Add enriched Zendesk ticket information to a Google sheet using OpenAI to categorize a conversation
- Add tags to Zendesk tickets when new Google Sheets rows are created
- Add tags to Zendesk tickets from new or updated Google Sheets rows in team drive
- Create Zendesk tickets from new or updated rows in Google Sheets
- Create Zendesk tickets from new or updated Google Sheets rows in team drive
- Create new Zendesk tickets from new Google Sheets rows
- Create Zendesk tickets from new Google Sheets rows in team drive
- Log new Zendesk tickets in Google Sheets by creating spreadsheet rows for an organized overview
- Create new Zendesk tickets from new Google Sheets rows
- Create Zendesk tickets from new Google Sheets rows in team drive
- Create spreadsheet rows in Google Sheets for new tickets in Zendesk
- Create Zendesk tickets from new or updated rows in Google Sheets team drive
- Tag new Zendesk tickets when a new row is added in Google Sheets
- Update Zendesk tickets whenever new rows are added in Google Sheets
- Update Google Sheets rows whenever Zendesk tickets are updated
- Add comments to Zendesk tickets from new Google Sheets rows
- Create spreadsheet rows in Google Sheets for every new user in Zendesk
- Update Zendesk users from new or updated rows in Google Sheets
- Update Zendesk tickets from new or updated rows in Google Sheets
- Create multiple rows in Google Sheets for new Zendesk users
- Keep track of updated Zendesk tickets by creating rows in Google Sheets
- Create multiple spreadsheet rows in Google Sheets for every updated ticket in Zendesk
- Create multiple spreadsheet rows in Google Sheets for new tickets in view in Zendesk
- Create new rows in Google Sheets for new organizations in Zendesk
Related Zap Templates
- Add new Zendesk tickets to Google Sheets
- Create new Zendesk users from new or updated rows in Google Sheets
- Update Zendesk tickets from new Google Sheets rows
- Update Zendesk users with new Google Sheets rows
- Add new Zendesk tickets to Google Sheets rows and update them automatically
- Add tags to Zendesk tickets from new or updated Google Sheets rows in team drive
- Create new Zendesk tickets from new Google Sheets rows
- Create new Zendesk tickets from new Google Sheets rows
- Create Zendesk tickets from new or updated rows in Google Sheets team drive
- Update Google Sheets rows whenever Zendesk tickets are updated
- Update Zendesk users from new or updated rows in Google Sheets
- Keep track of updated Zendesk tickets by creating rows in Google Sheets
- Create new rows in Google Sheets for new organizations in Zendesk
- Create Zendesk tickets from new rows in Google Sheets
- Scan for sensitive data in Nightfall and create Google Sheets spreadsheet rows from new Zendesk tickets
- Create Google Sheets rows for new Zendesk organizations
- Track new or updated Google Sheets rows and add tag(s) to Zendesk tickets
- Add enriched Zendesk ticket information to a Google sheet using OpenAI to categorize a conversation
- Create Zendesk tickets from new or updated rows in Google Sheets
- Create Zendesk tickets from new Google Sheets rows in team drive
- Create Zendesk tickets from new Google Sheets rows in team drive
- Tag new Zendesk tickets when a new row is added in Google Sheets
- Add comments to Zendesk tickets from new Google Sheets rows
- Update Zendesk tickets from new or updated rows in Google Sheets
- Create multiple spreadsheet rows in Google Sheets for every updated ticket in Zendesk
- Create Zendesk tickets from updated rows in Google Sheets
- Scan for sensitive data in Nightfall DLP and create Google Sheets spreadsheet rows from new Zendesk tickets
- Generate multiple spreadsheet rows for new Zendesk tickets in Google Sheets
- Add new Zendesk users to Google Sheets rows as they're created
- Add tags to Zendesk tickets when new Google Sheets rows are created
- Create Zendesk tickets from new or updated Google Sheets rows in team drive
- Log new Zendesk tickets in Google Sheets by creating spreadsheet rows for an organized overview
- Create spreadsheet rows in Google Sheets for new tickets in Zendesk
- Update Zendesk tickets whenever new rows are added in Google Sheets
- Create spreadsheet rows in Google Sheets for every new user in Zendesk
- Create multiple rows in Google Sheets for new Zendesk users
- Create multiple spreadsheet rows in Google Sheets for new tickets in view in Zendesk