Gmail + Serviceaide

Add new Gmail messages that match certain criteria to Serviceaide as incident tickets [Business Gmail Accounts Only]

Do your users reach out to support via a Gmail account rather than your Serviceaide inbox? If so use this Gmail + Serviceaide integration to take those new Gmail messages and automatically create incident tickets in Serviceaide. This integration will only create Serviceaide tickets for Gmail messages that match a certain criteria you set, so you can always rest assured that the correct message get sent to Serviceaide.

When this happens...
New Email Matching Search
Triggers when you receive a new email that matches a search string you provide.
TriggerScheduled
automatically do this!
Create Incident Ticket
Create a new incident ticket.
ActionWrite

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Supported triggers and actions

What does this mean?

- Label/Mailbox
- Search String
Trigger
Scheduled
Try It
- Label/MailboxRequired
Trigger
Scheduled
Try It
- Search StringRequired
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
- SubjectRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write

- NameRequired
Action
Write
- Message to Remove Label(s) FromRequired
- Label(s) to RemoveRequired
Action
Write

- Search StringRequired
Action
Search
New Ticket
Triggers when a new ticket is created.
Trigger
Scheduled
Try It
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Scheduled
Try It
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Ticket Identifier (X00-XX)Required
- Description of commentsRequired
- Worklog TypeRequired
- Client ViewableRequired
- Time spent in minutes
Action
Write

New Label
Triggers when you add a new label.
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
Try It
- Label(s) to Add
- Message to be LabeledRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Body Type
- BodyRequired
- Label/Mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Search or write
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Scheduled
Try It
- Organization NameRequired
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email AddressRequired
- First NameRequired
- Last NameRequired
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester NameRequired
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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About Serviceaide

ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.

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Gmail + Serviceaide

Add new Gmail messages that match certain criteria to Serviceaide as incident tickets [Business Gmail Accounts Only]

New Attachment

Label/Mailbox

Search String

New Labeled Email

New Email Matching Search

Search StringRequired

New Thread

Label/Mailbox

Create Draft

SubjectRequired

To

Cc

Bcc

From

From Name

Body Type

BodyRequired

Signature

Label/Mailbox

Attachments

Create Label

NameRequired

Remove Label from Email

Message to Remove Label(s) FromRequired

Label(s) to RemoveRequired

Find Email

Search StringRequired

New Ticket

Update to Ticket Status or Action

Create Change Request Ticket

Requestor NameRequired

DescriptionRequired

Requested For Name

Details

Source

Impact

Urgency

Categorization

Create Problem Ticket

Requestor NameRequired

DescriptionRequired

Requested For Name

Details

Source

Impact

Urgency

Categorization

Create Incident Ticket

Requestor NameRequired

DescriptionRequired

Requested For Name

Details

Source

Impact

Urgency

Categorization

Add Worklog (Any Ticket)

Ticket Identifier (X00-XX)Required

Description of commentsRequired

Worklog TypeRequired

Client ViewableRequired

Time spent in minutes

New Label

New Email

Label/Mailbox

New Starred Email

Add Label to Email

Label(s) to Add

Message to be LabeledRequired

Create Draft Reply

Trigger Instructions

ThreadRequired

To

Cc

Bcc