Gmail + Helpy Pro

Create Helpy tickets from new emails received in Gmail

This Zap automatically creates a new ticket in Helpy from the details included in each new email messages received in your Gmail account. Set up a dedicated Gmail address to create a simple, hands-free ticketing system with no more manual updates!

When this happens...
New Email
Triggers when a new e-mail appears in the specified mailbox.
TriggerScheduled
automatically do this!
Create Ticket
Creates a New Ticket.
ActionWrite

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Supported triggers and actions

What does this mean?

- Label/Mailbox
- Search String
Trigger
Scheduled
Try It
- Label/MailboxRequired
Trigger
Scheduled
Try It
- Search StringRequired
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
- SubjectRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write

- NameRequired
Action
Write
- Message to Remove Label(s) FromRequired
- Label(s) to RemoveRequired
Action
Write

- Search StringRequired
Action
Search
Agent Replies to Ticket
Triggers when an agent replies to a ticket.
Trigger
Instant
Try It
New Ticket Created
Triggers when a new ticket is created.
Trigger
Instant
Try It
Ticket Assigned to an Agent
Triggers when a ticket has been assigned to any agent.
Trigger
Instant
Try It
- Reply BodyRequired
- Ticket IDRequired
- User IDRequired
- Reply TypeRequired
Action
Write
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write
- User IDRequired
- Name
- Email Address
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write
- Email Address
- ID
- Full Name
Action
Search

New Label
Triggers when you add a new label.
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
Try It
- Label(s) to Add
- Message to be LabeledRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Body Type
- BodyRequired
- Label/Mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Search or write
Customer Replies to a Ticket
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
New User Created
Triggers when a new user is created.
Trigger
Scheduled
Try It
- TagRequired
Trigger
Instant
Try It
- Ticket SubjectRequired
- TIcket BodyRequired
- Email AddressRequired
- Full NameRequired
- Team Group
- Tags
- Channel
- CC
- BCC
Action
Write
- TIcket IDRequired
- TagRequired
Action
Write
- TIcket Number ID
- Email Address
- Subject
Action
Search
- Email Address
- ID
- Full Name
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Search or write

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more Help

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About Helpy Pro

Helpy Pro is the customer support platform engineered for companies that are serious about customer data security and control.

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Gmail + Helpy Pro

Create Helpy tickets from new emails received in Gmail

New Attachment

Label/Mailbox

Search String

New Labeled Email

New Email Matching Search

Search StringRequired

New Thread

Label/Mailbox

Create Draft

SubjectRequired

To

Cc

Bcc

From

From Name

Body Type

BodyRequired

Signature

Label/Mailbox

Attachments

Create Label

NameRequired

Remove Label from Email

Message to Remove Label(s) FromRequired

Label(s) to RemoveRequired

Find Email

Search StringRequired

Agent Replies to Ticket

New Ticket Created

Ticket Assigned to an Agent

Create Reply to Ticket

Reply BodyRequired

Ticket IDRequired

User IDRequired

Reply TypeRequired

Create User

NameRequired

Email AddressRequired

Password

Account Number

Home Phone

Work Phone

Cell Phone

Company

Street

City

State

Postal Code

Priority

Notes

Update User

User IDRequired

Name

Email Address

Password

Account Number

Home Phone

Work Phone

Cell Phone

Company

Street

City

State

Postal Code

Priority

Notes

Find User

Email Address

ID

Full Name

New Label

New Email

Label/Mailbox

New Starred Email

Add Label to Email