Freshservice + Rootly

Freshservice + Rootly integrations

Create Freshservice tickets from new Rootly incidents

Whenever a new incident is created in Rootly, use this template to automatically generate tickets in Freshservice with data pre-populated.

When this happens...
Get IncidentTriggers when Incident created.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with Rootly and Freshservice

Discover other triggers and actions you can use with Rootly and Freshservice

Get Alert
Triggers when Alert created.
Trigger
Polling
Try It
Get Pulse
Triggers when Pulse created.
Trigger
Polling
Try It
- Title
- Kind
- Parent incident
- Private
- Summary
- Severity
- Environment
- Incident type
- Service
- Functionality
- Labels
- Slack channel name
- Group
- Notify emails
- Status
- Url
- Scheduled for
- Scheduled until
- In triage at
- Started at
- Detected at
- Acknowledged at
- Mitigated at
- Resolved at
- Cancelled at
Action
Write
- include
Action
Search
- include
- source
- started_at[gt]
- started_at[lt]
- ended_at[gt]
- ended_at[lt]
- created_at[gt]
- created_at[lt]
Action
Search

New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It

- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

Get Incident
Triggers when Incident created.
Trigger
Polling
Try It
- Source
  Required
- Summary
  Required
- Service
- Environment
- Started at
- Ended at
- External
- External url
- Labels
- Data
Action
Write
- Source
- Summary
  Required
- Service
- Environment
- Started at
- Ended at
- Labels
- Refs
- Data
Action
Write
- include
- search
- kind
- status
- user_id
- severity
- severity_id
- types
- type_ids
- environments
- environment_ids
- functionalities
- functionality_ids
- services
- service_ids
- teams
- team_ids
- custom_field_selected_option_ids
- created_at[gt]
- created_at[lt]
- updated_at[gt]
- updated_at[lt]
- started_at[gt]
- started_at[lt]
- detected_at[gt]
- detected_at[lt]
- acknowledged_at[gt]
- acknowledged_at[lt]
- mitigated_at[gt]
- mitigated_at[lt]
- resolved_at[gt]
- resolved_at[lt]
- in_triage_at[gt]
- in_triage_at[lt]
- sort
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

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About Rootly

Rootly is an incident management platform that automates tedious manual work during incidents. 1,000's of users around the world trust Rootly daily to create a simple, consistent, and delightful incident management process.

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Related categories

Developer Tools