Freshservice + Rootly
Create Freshservice tickets from new Rootly incidents
Whenever a new incident is created in Rootly, use this template to automatically generate tickets in Freshservice with data pre-populated.
Whenever a new incident is created in Rootly, use this template to automatically generate tickets in Freshservice with data pre-populated.
- When this happens...Get Incident
Triggers when Incident created.
- automatically do this!Create Ticket
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Get Alert
Triggers when Alert created.
Try ItGet Pulse
Triggers when Pulse created.
Try ItTitle
Kind
Parent incident
Private
Summary
Severity
Environment
Incident type
Service
Functionality
Labels
Slack channel name
Group
Notify emails
Status
Url
Scheduled for
Scheduled until
In triage at
Started at
Detected at
Acknowledged at
Mitigated at
Resolved at
Cancelled at
include
Get Incident
Triggers when Incident created.
Try ItSourceRequired
SummaryRequired
Service
Environment
Started at
Ended at
External
External url
Labels
Data
Source
SummaryRequired
Service
Environment
Started at
Ended at
Labels
Refs
Data
include
search
kind
status
user_id
severity
severity_id
types
type_ids
environments
environment_ids
functionalities
functionality_ids
services
service_ids
teams
team_ids
custom_field_selected_option_ids
created_at[gt]
created_at[lt]
updated_at[gt]
updated_at[lt]
started_at[gt]
started_at[lt]
detected_at[gt]
detected_at[lt]
acknowledged_at[gt]
acknowledged_at[lt]
mitigated_at[gt]
mitigated_at[lt]
resolved_at[gt]
resolved_at[lt]
in_triage_at[gt]
in_triage_at[lt]
sort
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Related categories
About Rootly
Rootly is an incident management platform that automates tedious manual work during incidents. 1,000's of users around the world trust Rootly daily to create a simple, consistent, and delightful incident management process.