Freshservice + Microsoft Entra ID

Create Freshservice requesters from new Microsoft Entra ID users

Simplify your onboarding process with this workflow. When a new user joins via Microsoft Entra ID, it creates a new requester in Freshservice. This streamlines your ticketing requests, ensuring immediate attention to your newly onboarded users. No more manual entries; this automatic, time-saving solution helps you maintain efficient and smooth operations.

Simplify your onboarding process with this workflow. When a new user joins via Microsoft Entra ID, it creates a new requester in Freshservice. This streamlines your ticketing requests, ensuring immediate attention to your newly onboarded users. No more manual entries; this automatic, time-saving solution helps you maintain efficient and smooth operations.

  1. When this happens...
    Microsoft Entra IDMicrosoft Entra ID
    New User

    Triggers when a new user is created.

    TriggerPolling
  2. automatically do this!
    FreshserviceFreshservice
    Create Requester

    Allows you to create a Requester in Freshservice for your support domain.

    ActionWrite
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Supported triggers and actions

    • GroupRequired

    • UserRequired

    Action
    Write
    • Display NameRequired

    • Given Name

    • Surname

    • Email NicknameRequired

    • User Principal NameRequired

    • PasswordRequired

    • Force Password Change

    • Force MFA Password Change

    • Job Title

    • Department

    • Mobile Phone

    • Email

    • Street Address

    • City

    • State

    • Postal Code (Zip Code)

    • Country

    Action
    Write
    • User ID or User Principal NameRequired

    Action
    Write
    • GroupRequired

    • UserRequired

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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About Microsoft Entra ID

Microsoft Entra ID is a cloud-based identity and access management service that lets employees access Microsoft 365, Azure, and thousands of SaaS apps.

Related categories

  • Microsoft
  • Security & Identity Tools