Freshservice + Microsoft Entra ID

Freshservice + Microsoft Entra ID integrations

Create Freshservice requesters from new Microsoft Entra ID users

Simplify your onboarding process with this workflow. When a new user joins via Microsoft Entra ID, it creates a new requester in Freshservice. This streamlines your ticketing requests, ensuring immediate attention to your newly onboarded users. No more manual entries; this automatic, time-saving solution helps you maintain efficient and smooth operations.

When this happens...
New UserTriggers when a new user is created.
TriggerPolling
automatically do this!
Create RequesterAllows you to create a Requester in Freshservice for your support domain.
ActionWrite

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More things you can do with Microsoft Entra ID and Freshservice

Discover other triggers and actions you can use with Microsoft Entra ID and Freshservice

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- Display Name
  Required
- Description
- Group Type
  Required
- Mail Enabled
  Required
- Email Nickname
  Required
- Security Enabled
  Required
- Is Assignable To Role
Action
Write
- Group
  Required
Action
Write
- User Id or User Principal Name
  Required
Action
Write
- Group ID
  Required
- Display Name
  Required
- Description
- Mail Nickname
- Visibility
Action
Write

- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
Try It

Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

- Group
  Required
- User
  Required
Action
Write
- Display Name
  Required
- Given Name
- Surname
- Email Nickname
  Required
- User Principal Name
  Required
- Password
  Required
- Force Password Change
- Force MFA Password Change
- Job Title
- Department
- Mobile Phone
- Email
- Street Address
- City
- State
- Postal Code (Zip Code)
- Country
Action
Write
- User ID or User Principal Name
  Required
Action
Write
- Group
  Required
- User
  Required
Action
Write
- User ID or User Principal Name
  Required
- Display Name
- First Name
- Last Name
- User Principal Name
- Job Title
- Department
- Street Address
- City
- State
- Postal Code (Zip Code)
- Country
- Mobile Phone
- Email
- Mail Nickname
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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About Microsoft Entra ID

Microsoft Entra ID is a cloud-based identity and access management service that lets employees access Microsoft 365, Azure, and thousands of SaaS apps.

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Related categories

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