Freshdesk + UpKeep + Filter by Zapier

Create work orders in UpKeep from new tickets in Freshdesk

Need a quick and easy way to create work orders from customer requests? Once this Zap is active, new work orders are automatically created in UpKeep from each new ticket in Freshdesk.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create Work OrderCreates new work order.
ActionWrite

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Discover other triggers and actions you can use with Freshdesk, Filter by Zapier, and more

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Only continue if...
  Required
Action
Filter
New Request
Triggers when a new request is created.
Trigger
Instant
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Purchase Order Status Change
Triggers when a status changes on a purchase order.
Trigger
Instant
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Work Order Status Change
Triggers when a status changes on a work order.
Trigger
Instant
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- Title
  Required
- Category
- Due Date
- Vendor
- Description
- Part ID
- Part Quantity
- Tax
- Shipping Cost
- Other Cost
- Company Name
- Company Slogan
- Company Street
- Company Zipcode
- Company City
- Company State
- Company Phone
- Company Fax
- Shipping Name
- Shipping Company
- Shipping Street
- Shipping City
- Shipping State
- Shipping Zipcode
- Shipping Phone
- Shipping Fax
- Purchase Order Date
- Requisitioner
- Shipping Method
- F.O.B. Shipping Point
- Terms
- Notes
Action
Write
- Detailed Description
- Title
  Required
- User Assigned
- Location Assigned
- Asset Assigned
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Location Name
  Required
Action
Search
- Email Id
  Required
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Purchase Order
Triggers when a new purchase order is created.
Trigger
Instant
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New Work Order
Triggers when a new work order is created.
Trigger
Instant
Try It
Request Approved
Triggers when a request is approved.
Trigger
Instant
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Work Order Category Change
Triggers when category changes on a work order.
Trigger
Instant
Try It
- Title
  Required
- Detailed Description
- User Assigned
- Location Assigned
- Asset Assigned
Action
Write
- Id
  Required
- Status
Action
Write
- Asset Name
  Required
Action
Search
- Part Name
  Required
Action
Search
- Vendor Name
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About UpKeep

UpKeep is a maintenance management application for facility management teams. Create work orders, prioritize requests, and collaborate with your team.

Learn moreLearn moreHelpHelp

Related categories

Project Management

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn moreLearn moreHelpHelp

Related categories

Developer Tools

Zapier

Related Zap Templates

Add notes to tickets in Freshdesk with new changes to work order status in UpKeep

Related Zap Templates

Add notes to tickets in Freshdesk with new changes to work order status in UpKeep