Drift + EvaluAgent
Import newly-closed conversations from Drift to EvaluAgent
Import your closed conversations that have happened in Drift straight in to EvaluAgent automatically, ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
Import your closed conversations that have happened in Drift straight in to EvaluAgent automatically, ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
- When this happens...Conversation Closed
Triggers when a conversation is closed.
- automatically do this!Import a Contact
Imports a contact record into EvaluAgent.
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Conversation Manual Push
Triggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Try ItNew Lead
Triggers when an email address is collected from a lead.
Try ItNew Message
Triggers each time a new message in a conversation is received.
Try ItUser Reached Goal
Triggers when a User has hit a goal within a playbook.
Try It
Conversation Pushed
Triggers when a conversation is ready for consumption by third-party systems. This can occur in the following situations: - A conversation has not been active for a specified period of time (customizable by each organization) - A conversation had its status changed to 'closed' - A conversation was manually push to third-parties by a user.
Try ItNew Conversation
Triggers when a conversation is started.
Try ItNew Contact
Triggers when a new contact is created through drift.identify. Unless specified by the Drift team, use the "new lead" trigger.
Try ItLead StageRequired
Try It
