Dixa + Facebook Messenger Integrations
How to connect Dixa + Facebook Messenger
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Conversation IDRequired
The Conversation ID you want to add the internal note to.
Agent ID
The ID of the Agent you want to use as author of this internal note.
MessageRequired
contact
The contact/user you want to anonymize
Force anonymizationRequired
If set to true, anonymizes entity regardless of the status of related conversations. Defaults to false
Conversation IDRequired
StatusRequired
Requester IDRequired
Email Integration EndpointRequired
subjectRequired
messageRequired
Agent ID
This is only used for outbound messages. The value will be ignored if the conversation is inbound.
Language
This is optional and will set the conversation language to the selected language. When set, this will impact for example the CSAT language if CSAT is enabled. Languages are set following the ISO 639-1 Standard, which are 2-letter codes representing the language.
Examples: en for English, nl for Dutch, fr for French or es for Spanish
channelRequired
Direction
Conversation IDRequired
Message TextRequired
Agent ID
This is required for outbound messages. Inbound messages will ignore this field
DirectionRequired
csidRequired
Conversation ID to anonymize.
Force AnonymizationRequired
If set to true, anonymizes entity regardless of the status of related conversations. Defaults to false
User ID
Caller IDRequired
Enter the phone number for the caller ID. This needs to be a verified outbound number in your Dixa account.
Direction
Destination queue
NameRequired
Email
Phone number
Avatar URL
Optional. Provide a URL to the avatar of this user (e.g. a JPG, PNG or GIF file. It will be shown inside the Dixa platform.
RoleRequired
How Dixa + Facebook Messenger Integrations Work
- Step 1: Authenticate Dixa and Facebook Messenger.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
About Dixa
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