A numeric value between 1 and 5 that represents the quality of the call/conversion

The dollar amount of the conversion or a floating point value to associate with the phone call.

A boolean flag to indicate whether the call converted or not.

A second timestamp to include along with the conversion event.

A tag that you can associate to this call.  Typically you will set up a fixed list under "calls" -> "call scoring" to choose from but it is an open list by default.

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

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Choose between an account-wide or user-specific email address. Account-wide emails remain constant when transferring Zaps between team members. User-specific emails change with Zap ownership.

User-specific emails change with Zap ownership. Account-wide emails stay constant across team members.

In order to trigger when emails are opened, this must be paired with a separate Zap using the **Send Outbound Email** action, with the **Enable Read Receipts?** field set to `True`.

To test with a live email, send an email to yourself using your **Send Outbound Email** action (with read receipts enabled) and open it, then test this trigger immediately for samples. If you don't need to test with live data, click Skip Test to use static test data.

**Trial or Free Zapier plan:**

 - Emails sent during [testing](https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps "https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps") are sent to the [Zapier account email address](https://help.zapier.com/hc/en-us/articles/8496274581517-Change-your-Zapier-account-email-address "https://help.zapier.com/hc/en-us/articles/8496274581517-Change-your-Zapier-account-email-address"). Once published, emails go to the intended recipients (To, CC, BCC).
 - You can send a maximum of 5 emails per account per day.

**Paid Zapier plan:**

 - You can send a maximum of 10 emails per account per hour.

Can be a comma separated list of emails. Limited to 5.

You can place HTML in here and we will send it as is. If this is plain text, we will try to convert it to some very basic HTML for greater client compatibility.

A file object to be attached to the email. Plain text content will converted into a txt file and attached. Please note, if the file is over ~10mb or so, you should explore using other email sending techniques (like Gmail or SMTP).

This will be your "display name" when sending. *Want to send from your own email address? Try Mailgun, IMAP, Mandrill or Gmail apps instead.*

Specify a reply address other than your own.

Set this to "yes" if your emails are received without line breaks or spacing.

Want to be notified when this email is opened? Set this to to `True` and set up a Zap using the `New Read Receipt` trigger.

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Need to send some emails once you're done with calls on CallTrackingMetrics? Just add this Zap to your workflow and that will be handled for you. Any new call you receive on CallTrackingMetrics after that will then trigger a new email, sent from Zapier's native service, including everything you need for your alerts.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to send emails, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

A new call is received on CallTrackingMetrics

CallTrackingMetrics + Email by Zapier

Send emails for new calls received on CallTrackingMetrics

Supported triggers and actions

New Call

New Read Receipt

New Inbound Email

Send Outbound Email

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