c2a + LiveAgent

c2a + LiveAgent integrations

Add new customers in LiveAgent as leads in c2a

When a new customer appears within LiveAgent, this Zap automatically saves their details as a lead in c2a. Plan subsequent actions within the c2a workflow while your lead details stay up to date without any added clicks or keystrokes.

When this happens...
New CustomerTriggers when a new customer is added to system.
TriggerPolling
automatically do this!
Create LeadCreates new Lead
ActionWrite

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More things you can do with LiveAgent and c2a

Discover other triggers and actions you can use with LiveAgent and c2a

New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Trigger
Polling
Try It
- Email Address
  Required
- Name of Group
  Required
Action
Write
- Email
  Required
- Name
- Gender
- Role
Action
Write
Synchronized Call
Triggers when a call was synchronized.
Trigger
Instant
Try It
Outgoing Call
Triggers when a new outgoing call is created.
Trigger
Instant
Try It

- External id
- Label
  Required
- Description
- Location
- Fullday
- Date from
- Date to
- Campaign
- Whole organization
- Tag list
Action
Write
- Account
  Required
- External ID
- Name
- Number
- E-mail
- Additional identifier 1
- Additional identifier2
- Additional identifier 3
- Blocked all actions
- Used to phone call
- Used to sms
- Used to vms
- Used to fax
- Used to email
- Role list
- Default
- Active
- Overwrite existing?
Action
Write

- External ID
- Name
- Phone number
- Email
- Additional identifier 1
- Additional identifier 2
- Additional identifier 3
- Additional identifier 4
- Relation status
- Trade
Action
Write
- Phone number
  Required
- Campaign
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- External ID
- Name
  Required
- PESEL
- NIP
- REGON
- KRS
- NRB
- Additional Identifier 1
- Additional Identifier 2
- Additional Identifier 3
- Additional Identifier 4
- Legal Personality
- Relation Status
- Trade
Action
Search or write

New Customer
Triggers when a new customer is added to system.
Trigger
Polling
Try It
- Department
  Required
- Email Address
  Required
- Subject
  Required
- Recipient Email
  Required
- Message
  Required
- Recipient Name
- CC Email Address
- Conversation Status
- Mail Messsage ID
- Do Not Send Mails
- Is Html Message
Action
Write
- Email Address
  Required
- Group Name
  Required
Action
Write
Unanswered Call
Triggers when a unanswered Call is occurs.
Trigger
Instant
Try It
- External ID
- Name
  Required
- PESEL
- NIP
- REGON
- KRS
- NRB
- Additional Identifier 1
- Additional Identifier 2
- Additional Identifier 3
- Additional Identifier 4
- Legal Personality
- Relation Status
- Trade
Action
Write
- External ID
- Subject Type
  Required
- Subject ID
  Required
- Address Type
- Address Status
- Street
- City
- Postcode
- Country
- Country Code
- Province
Action
Write
- External ID
- Account
  Required
- Campaign
- Deal Type
- Deal status
- Deal Source
- Deal Source Channel
- Deal Category
- Amount
- Description
  Required
- Scheduled at
  Required
- Tag list
Action
Write
- External ID
- Subject ID
  Required
- Subject Type
  Required
- Task Type
  Required
- Campaign
- Max tries
  Required
- Min range between tries
  Required
- Scheduled at
  Required
- Finished at
  Required
- Next try at
  Required
Action
Write
- Phone number
  Required
- Message
  Required
- Integrated Application (SMS presentation)
- Campaign
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- External ID
- Name
- Phone number
- Email
- Additional identifier 1
- Additional identifier 2
- Additional identifier 3
- Additional identifier 4
- Relation status
- Trade
Action
Search or write

About c2a

The c2a system was created for Contact Center offices to support, automate calls and other communication channels.

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