Acquire (Legacy) + Freshdesk Integrations

How to connect Acquire (Legacy) + Freshdesk

Zapier lets you send info between Acquire (Legacy) and Freshdesk automatically—no code required.

When this happens...

Chat Ended

Triggers when an agent ends a chat with a visitor.

automatically do this!

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Popular Acquire (Legacy) + Freshdesk workflows

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Create new Freshdesk tickets when Acquire Chat end
Acquire (Legacy) + Freshdesk
More details
When this happens
Step 1: Chat Ended
Then do this
Step 2: Create Ticket
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Create new Freshdesk tickets when Acquire Chat end
Create new Freshdesk tickets when Acquire Chat end
Acquire (Legacy) + Freshdesk

Supported triggers and actions

What does this mean?

Chat Ended
Triggers when an agent ends a chat with a visitor.
Trigger
Scheduled
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant

Update Contact
Triggers when a user is updated.
Trigger
Instant
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write

Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write

Freshdesk
Creates a Forum under a Category.
Scheduled
Action
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action

How Acquire (Legacy) + Freshdesk Integrations Work

Step 1: Authenticate Acquire (Legacy) + Freshdesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Acquire (Legacy) + Freshdesk

About Acquire (Legacy)

Acquire is a customer communication platform. We help users bridge gaps between customers and sales and support teams to empower all involved.

Related categories

Customer Support

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.