Acquire + Freshdesk

Acquire + Freshdesk integrations

Create new Freshdesk tickets when Acquire Chat end

Turn an oops into a wow with this integration. After you set it up when an Acquire agent has ended his chat, Zapier will automatically create a new ticket in Freshdesk. That way, you can follow-up once everything is fixed.

When this happens...
Close CaseTriggers when a case closed.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Acquire and Freshdesk

Discover other triggers and actions you can use with Acquire and Freshdesk

Close Case
Triggers when a case closed.
Trigger
Instant
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Feedback Rating
Triggers when a new Chat feedback is available.
Trigger
Instant
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New Company
Triggers when a new company is created.
Trigger
Polling
Try It
Create Case
Create Case in Acquire.
Action
Write
Create Contact
Create Contact in Acquire.
Action
Write

Update Company
Update an existing Company Fields.
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It

New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Contact Update
Trigger when a contact fields is updated.
Trigger
Instant
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New Case
Triggers when a new case is available.
Trigger
Instant
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New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It
Create Company
Create Company in Acquire.
Action
Write
Update Case
Update an existing Case Fields.
Action
Write
Update Contact
Update an existing Contact Fields.
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Acquire

Acquire is a customer communication platform. We help users bridge gaps between customers and sales and support teams to empower all involved.

HelpHelp

Related categories

Communication

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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