1.Monitor new ticket in view
Integrate Zendesk and ticket workflows to watch for solved tickets in your configured view and capture subject and latest comment data to route requests.
Add feature requests from support to product backlog
Automatically monitor solved tickets in a Zendesk view across Zendesk and product feedback tools. Automatically create and update backlog items when solved tickets arrive, latest comments post, or tickets enter the viewβso you can clean text, map products, and tag processed tickets without manual reprocessing.
How this automation scales your feature request backlog
When solved tickets stay scattered in inbox views, feature work gets delayed and the same requests get reprocessed. This automation cleans request text, maps each ticket to the right product, and creates backlog itemsβthen tags the ticket so teams can work faster.
Zendeskor swap with your favorite app
2.Clean text by removing HTML
Integrate Formatter by Zapier and text processing tools to remove HTML tags and standardize the latest comment and description to prepare clean input.
Formatter by Zapieror swap with your favorite app
3.Lookup product mapping row
Integrate Google Sheets and spreadsheet lookup tools to match ticket brand ID to a product mapping row and return the product label to fill backlog selects.
Google Sheetsor swap with your favorite app
4.Create database item for request
Integrate Notion and content blocks to create a backlog database item by mapping ticket fields and cleaned text to capture a structured feature request.
Notionor swap with your favorite app
5.Delay then tag ticket as processed
Integrate Delay by Zapier & Zendesk and ticket workflow controls to wait and then add a configured tag so the ticket drops out of the source view to prevent duplicates.
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: Airtable, AI by Zapier, Code by Zapier, Webhooks by ZapierSwap with your favorite apps.
Add distilled feature names and embeddings to requests
Your feature request records arrive as freeform feedback, slowing triage. Add concise feature names and embeddings so product managers can search and prioritize same day.
- Apps: Typeform, Filter by Zapier, Formatter by Zapier, AirtableSwap with your favorite apps.
Add feature request entries from team feedback forms
Your feature requests arrive untracked and stall product triage across regions. Capture and centralize requests so teams can prioritize changes the same day.
- Apps: Slack, Filter by Zapier, Code by Zapier, Paths by Zapier, Google SheetsSwap with your favorite apps.
Add feature requests to roadmap tracker from team channel
Feature requests in a team channel are unstructured and get missed, delaying prioritization. Capture each request into a roadmap sheet so product managers can triage and assign same day.
- Apps: Webhooks by Zapier, Formatter by Zapier, Google SheetsSwap with your favorite apps.
Add incoming feature requests to a dated spreadsheet
Your feature requests arrive in chat without a central log, so prioritization stalls. Record them in a dated spreadsheet for searchable, time-stamped entries available within minutes.
- Apps: Webhooks by Zapier, Formatter by Zapier, Filter by Zapier, Microsoft ExcelSwap with your favorite apps.
Add incoming idea submissions as worksheet rows for triage
Your ideas arrive as raw payloads and go untracked, forcing support ops to copy entries and miss follow-ups. Capture submissions as worksheet rows so coordinators can triage and assign them same day.
- Apps: Webhooks by Zapier, Zendesk, Delay by Zapier, Filter by Zapier, DovetailSwap with your favorite apps.
Add support comments as feature notes for product team
Your support ticket comments with product requests are scattered and lack prioritization context. Capture them as structured feature notes so product and marketing ops can prioritize same day.
- Apps: Intercom, Formatter by Zapier, Google SheetsSwap with your favorite apps.
Add tagged conversations to shared feature request sheet
Your tagged customer conversations about feature requests sit scattered in your inbox and product channel, delaying triage and lost context for teams. You get shared worksheet rows for same-day triage.
- Apps: Gainsight Customer Communities, Salesforce, Code by Zapier, Jira Software CloudSwap with your favorite apps.
Add voter company names to backlog issues for triage
Your backlog lacks account context after community votes, creating unclear priorities. Add voter company names to issues so your product team can prioritize with account context same day.
- Apps: Vitally, Code by Zapier, Filter by Zapier, SlackSwap with your favorite apps.
Alert product channels and escalate churn risk requests
Your product requests often lack ARR and urgency context, slowing triage and causing missed churn escalations. Get prioritized, context-rich alerts so teams can act within minutes.
- Apps: Canny, Jira Software CloudSwap with your favorite apps.
Create actionable issues from product votes for teams
Your feature request votes arrive without context, leaving requests untriaged and deprioritized. Capture votes as tracked issues so product managers can prioritize before the next sprint.
- Apps: Slack, Formatter by Zapier, AI by Zapier, CodaSwap with your favorite apps.
Create backlog feature from team feedback reaction thread
Feedback-marked messages pile up in channels, leaving feature ideas untriaged and without context. Capture those messages as backlog items so product managers get requests with thread context quickly.
- View all
Explore all feature request tracking automations
Clarify product demand with automated request capture, priority tagging, and roadmap updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.