1.Catches inbound chat webhook
Integrate Webhooks by Zapier and webhook handlers to map inbound message text and user identifier to chatbot query.
Send AI chat replies and record session state
Automatically route inbound chat webhooks across Webhooks by Zapier and Storage by Zapier. Create and update AI replies and session continuity when chat payload arrives, user identifier matches, or response URL is includedβso you can reduce manual context tracking, speed agent responses, and preserve chat history without manual reporting.
How this automation protects chat continuity
When inbound chat payloads arrive without session continuity, replies lose context and support slows down. This automation catches inbound webhooks, retrieves and persists session UUIDs, and posts AI responses backβso your team can respond with context.
Webhooks by Zapieror swap with your favorite app
2.Looks up session UUID value
Integrate Storage by Zapier and session storage tools to look up session UUID using the session lookup key.
Storage by Zapieror swap with your favorite app
3.Sends chatbot query to AI
Integrate GPT-trainer and AI response generation to send the chatbot query and session UUID to get a reply.
GPT-traineror swap with your favorite app
4.Saves returned session UUID
Integrate Storage by Zapier and session storage tools to save the returned session UUID for future continuity.
5.Posts cleaned AI response
Integrate Webhooks by Zapier and request formatting to POST the cleaned response text to the provided response URL.
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