WOZTELL + Zoho Desk

Create and send WOZTELL whatsapp template messages for new Zoho Desk tickets

Easily connect Zoho Desk and WOZTELL with this workflow to enhance your customer support. When a new ticket is created in Zoho Desk, a text message will be sent via WOZTELL's WhatsApp Template Message feature. This automation helps your support team to quickly communicate with customers, resolving their concerns in a timely and efficient manner.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Send WhatsApp Template Message
Use this to send WhatsApp template messages to your customers.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

What does this mean?

- OrganizationRequired
Trigger
Instant
Try It
- OrganizationRequired
Trigger
Instant
Try It
- OrganizationRequired
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
- StatusRequired
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
Trigger
Instant
Try It

- OrganizationRequired
- DepartmentRequired
- TicketRequired
- ContentRequired
- PublicRequired
Action
Write
- OrganizationRequired
- Account
- Last NameRequired
- First Name
- Title
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Write

- OrganizationRequired
- DepartmentRequired
- TicketRequired
- From Address (E-Mail)Required
- To Address (E-Mail)Required
- Content TypeRequired
- Reply ContentRequired
- Is Forward
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Select OrganizationRequired
- EmailRequired
Action
Search
- WOZTELL Facebook ChannelRequired
- Channel EnvironmentRequired
- Triggered messagesRequired
Trigger
Instant
Try It
- WOZTELL Webchat ChannelRequired
- Channel EnvironmentRequired
- Triggered messagesRequired
Trigger
Instant
Try It
- How to get the member Id
- Member IdRequired
- Active LiveChatRequired
Action
Write
- How to get WOZTELL member id
- Channel NameRequired
- Member IdRequired
- Message TypeRequired
Action
Write
- How to get the WOZTELL member Id
- WebChat channelRequired
- Member IdRequired
- Message typeRequired
Action
Write
- Customer Phone numberRequired
- WOZTELL ChannelRequired
- TemplateRequired
- Template LanguagesRequired
Action
Write
- test
- Member IdRequired
- Tag nameRequired
- Add or RemoveRequired
Action
Write

- OrganizationRequired
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
- Direction
Trigger
Instant
Try It
- OrganizationRequired
- DepartmentRequired
Trigger
Instant
Try It
- OrganizationRequired
- Ticket IDRequired
- FileRequired
- Public
Action
Write
- OrganizationRequired
- Account NameRequired
- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
Action
Write
- OrganizationRequired
- DepartmentRequired
- ContactRequired
- SubjectRequired
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- OrganizationRequired
- DepartmentRequired
- TicketRequired
- Contact
- Subject
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- OrganizationRequired
- DepartmentRequired
- Ticket NumberRequired
Action
Search
- OrganizationRequired
- EmailRequired
- Account
- Last NameRequired
- First Name
- Title
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Search or write
- WOZTELL Instagram ChannelRequired
- Channel EnvironmentRequired
- Triggered messagesRequired
Trigger
Instant
Try It
- WOZTELL ChannelRequired
- Channel EnvironmentsRequired
- Triggered messagesRequired
Trigger
Instant
Try It
- How to get the WOZTELL member id
- Choose between memberId or recipientId
- WOZTELL channelRequired
- Tree idRequired
- Node idRequired
- PreactionRequired
- ResponseRequired
- PostactionRequired
Action
Write
- How to get WOZTELL member id
- Instagram Channel
- Member IdRequired
- Message TypeRequired
Action
Write
- info
- WOZTELL ChannelRequired
- Customer Phone numberRequired
- Message TypeRequired
Action
Write
- How to get WOZTELL member Id
- Member IdRequired
- Opt-OutRequired
Action
Write
- How to get the WOZTELL member id
- Member IdRequired
- LanguageRequired
Action
Write

About WOZTELL

WOZTELL is a conversational platform to manage and automate customers’ communications on WhatsApp Cloud API, Facebook, Instagram and Webchat

Related categories

Communication

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Learn more

PRODUCTS

CAPABILITIES

By team

WOZTELL + Zoho Desk

Create and send WOZTELL whatsapp template messages for new Zoho Desk tickets

New Account

New Attachment

OrganizationRequired

New Contact

OrganizationRequired

New Status Change

OrganizationRequired

DepartmentRequired

StatusRequired

Updated Ticket

OrganizationRequired

DepartmentRequired

Add Comment

OrganizationRequired

DepartmentRequired

TicketRequired

ContentRequired

PublicRequired

Create Contact

OrganizationRequired

Account

Last NameRequired

First Name

Title

Description

Type

Email

Secondary Email

Twitter

Facebook

Phone

Mobile/ Cellular

Street Address

City

State

Country

Zip Code

Send E-Mail Reply

OrganizationRequired

DepartmentRequired

TicketRequired

From Address (E-Mail)Required

To Address (E-Mail)Required

Content TypeRequired

Reply ContentRequired

Is Forward

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Contact

Select OrganizationRequired

EmailRequired

New Facebook Message

WOZTELL Facebook ChannelRequired

Channel EnvironmentRequired

Triggered messagesRequired

New Webchat Message

WOZTELL Webchat ChannelRequired

Channel EnvironmentRequired

Triggered messagesRequired

Manage Member LiveChat

How to get the member Id

Member IdRequired

Active LiveChatRequired

Send Facebook Session Message

How to get WOZTELL member id

Channel NameRequired

Member IdRequired

Message TypeRequired

Send WebChat Session Message