Put Worktual Contact Centre to work with AI and enterprise-grade automation
Automate smarter with Worktual Contact Centre and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
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Or pick an app to pair with
HubSpot
Marketing Automation
Google Sheets
Google, Spreadsheets
Capsule CRM
CRM (Customer Relationship Management)
CustomGPT.ai
AI Agents
Reachinbox
Email
Gmail
Email, Google
Slack
Team Chat
Google Calendar
Calendar, Google
Google Drive
File Management & Storage, Google
HubSpot
Marketing Automation
Google Sheets
Google, Spreadsheets
Capsule CRM
CRM (Customer Relationship Management)
CustomGPT.ai
AI Agents
Reachinbox
Email
Gmail
Email, Google
HubSpot
Marketing Automation
Google Sheets
Google, Spreadsheets
Capsule CRM
CRM (Customer Relationship Management)
CustomGPT.ai
AI Agents
Reachinbox
Email
Gmail
Email, Google
Slack
Team Chat
Google Calendar
Calendar, Google
Google Drive
File Management & Storage, Google
Join millions worldwide who automate their work using Zapier
Launch your first automated workflow
Update spreadsheet rows in Google Sheets for new visitors in queue in Worktual Contact Centre
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- End Chat
Triggers when a chat is ended
Try ItTriggerPolling - New Call
Get a new call list
Try ItTriggerPolling - New Visitor in Queue in Worktual
Triggers when a new visitor queue is created
Try ItTriggerPolling - New Ticket
Triggers when a new ticket is created
Try ItTriggerPolling
- New Agent
Triggers when a new agent is created
Try ItTriggerPolling - New Contact
Triggers when a new contact is available.
Try ItTriggerPolling - New SMS
Get a new sms list
Try ItTriggerPolling - New Ticket Tags
Get all Ticket tags In your worktual Account
Try ItTriggerPolling
For builders
Let your AI safely access Worktual Contact Centre
Go beyond Zap workflows. Install Zapier in your AI to call Worktual Contact Centre actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in Worktual Contact Centre from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose Worktual Contact Centre actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a Worktual Contact Centre connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "worktual-contact-centre", owner: "me" });
await zapier.runAction({
app: 'worktual-contact-centre',
action: 'add_comments_to_ticket',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
Worktual Contact Centre Help & Support
Common questions
Related categories