WhatsApp Business + Zendesk integrations
Create Zendesk tickets from WhatsApp Business messages
Convert WhatsApp Business support requests into trackable tickets. This integration automatically creates a Zendesk ticket whenever you receive a WhatsApp Business message, ensuring every customer inquiry is logged and routed to your support team for resolution.
- When this happens...New Message ReceivedTriggers when a customer sends a message to your WhatsApp Business phone number.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with WhatsApp Business and Zendesk
Discover other triggers and actions you can use with WhatsApp Business and Zendesk
- Status types
- Recipient phone number
Try ItTriggerInstant- Session_window_info
- Recipient phone numberRequired
- Message textRequired
- Preview URL
- Reply to message ID
ActionWrite- Recipient phone numberRequired
- TemplateRequired
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling
- Message types
- From phone number
- Only replies
Try ItTriggerInstant- Session_window_info
- Recipient phone numberRequired
- Media typeRequired
- FileRequired
- Reply to message ID
ActionWrite- Media IDRequired
ActionSearch- TagsRequired
Try ItTriggerPolling
WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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