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WhatsApp Business + Zendesk

WhatsApp Business + Zendesk

WhatsApp Business + Zendesk integrations

Create Zendesk tickets from WhatsApp Business messages

Convert WhatsApp Business support requests into trackable tickets. This integration automatically creates a Zendesk ticket whenever you receive a WhatsApp Business message, ensuring every customer inquiry is logged and routed to your support team for resolution.

  1. When this happens...
    New Message Received
    New Message Received
    New Message ReceivedTriggers when a customer sends a message to your WhatsApp Business phone number.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with WhatsApp Business and Zendesk

Discover other triggers and actions you can use with WhatsApp Business and Zendesk

    • Status types
    • Recipient phone number
    Trigger
    Instant
    Try It
    • Session_window_info
    • Recipient phone number
      Required
    • Message text
      Required
    • Preview URL
    • Reply to message ID
    Action
    Write
    • Recipient phone number
      Required
    • Template
      Required
    Action
    Write
  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • Message types
    • From phone number
    • Only replies
    Trigger
    Instant
    Try It
    • Session_window_info
    • Recipient phone number
      Required
    • Media type
      Required
    • File
      Required
    • Reply to message ID
    Action
    Write
    • Media ID
      Required
    Action
    Search
    • Tags
      Required
    Trigger
    Polling
    Try It
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About WhatsApp Business
WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.
Related categories
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
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Related Zap Templates

  • Send WhatsApp Business updates for new Zendesk tickets