SMS Masivos + Zendesk

SMS Masivos + Zendesk integrations

Add SMS Masivos contacts for new tickets in Zendesk

When you have new tickets from customers, you'll want their details added to your SMS tool for follow up. With this integration it will automatically add a new contact to your SMS Masivos list when there is a new ticket in Zendesk. It's never been easier to stay in contact with your customers.

When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Add ContactAdd contact to an existing contact list.
ActionWrite

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More things you can do with Zendesk and SMS Masivos

Discover other triggers and actions you can use with Zendesk and SMS Masivos

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
Update Contact
Triggers when a contact is updated.
Trigger
Instant
Try It
- Contact List Name
  Required
- Contact List Description
- Custom Field 1
- Custom Field 2
- Custom Field 3
- Custom Field 4
Action
Write
- Loyalty Card
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
- Customer's Name
  Required
- Customer's Birthdate
Action
Write
- Wallet
  Required
- Customer's Phone Number
  Required
- Cashier or Manager
  Required
- Type of Transaction
  Required
- Ticket
Action
Write
- Contact List
  Required
Action
Write
- Campaign Name
- Number
  Required
- Message
  Required
Action
Write

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
- Contact List
  Required
- Number
  Required
- Name
- Email
- Language
Action
Write
- Wallet
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
- Customer's Name
  Required
- Customer's Birthdate
Action
Write
- Loyalty Card
  Required
- Customer's Phone Number
  Required
- Cashier or Manager
  Required
- Transaction's Amount
- Ticket
Action
Write
- Contact List
  Required
- Number
  Required
- Email
Action
Write
- Wallet
  Required
- Type of Transaction
  Required
- Transaction's Amount
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
Action
Write
- Instance Id
  Required
- Type of message
  Required
- Number
  Required
- Message
  Required
Action
Write

About SMS Masivos

SMS Masivos is a leading platform for sending bulk SMS messages towards all Latin American countries.

HelpHelp

Related categories

Phone & SMS

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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Customer Support

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