SMS Masivos + Zendesk

SMS Masivos + Zendesk integrations

Send SMS Masivos WhatsApp messages for new tickets in Zendesk

This integration helps by automatically sending SMS Masivos WhatsApp messages every time a new ticket is added through the Zendesk helpdesk. Send it to you as a page manager or someone on your team. You won't leave clients unattended again.

When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Send SMSSend a SMS to your contacts.
ActionWrite

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More things you can do with Zendesk and SMS Masivos

Discover other triggers and actions you can use with Zendesk and SMS Masivos

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
Update Contact
Triggers when a contact is updated.
Trigger
Instant
Try It
- Contact List Name
  Required
- Contact List Description
- Custom Field 1
- Custom Field 2
- Custom Field 3
- Custom Field 4
Action
Write
- Loyalty Card
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
- Customer's Name
  Required
- Customer's Birthdate
Action
Write
- Wallet
  Required
- Customer's Phone Number
  Required
- Cashier or Manager
  Required
- Type of Transaction
  Required
- Ticket
Action
Write
- Contact List
  Required
Action
Write
- Campaign Name
- Number
  Required
- Message
  Required
Action
Write

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
- Contact List
  Required
- Number
  Required
- Name
- Email
- Language
Action
Write
- Wallet
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
- Customer's Name
  Required
- Customer's Birthdate
Action
Write
- Loyalty Card
  Required
- Customer's Phone Number
  Required
- Cashier or Manager
  Required
- Transaction's Amount
- Ticket
Action
Write
- Contact List
  Required
- Number
  Required
- Email
Action
Write
- Wallet
  Required
- Type of Transaction
  Required
- Transaction's Amount
  Required
- Cashier or Manager
  Required
- Customer's Phone Number
  Required
Action
Write
- Instance Id
  Required
- Type of message
  Required
- Number
  Required
- Message
  Required
Action
Write

About SMS Masivos

SMS Masivos is a leading platform for sending bulk SMS messages towards all Latin American countries.

HelpHelp

Related categories

Phone & SMS

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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