shipcloud + Zendesk

shipcloud + Zendesk integrations

Create Zendesk tickets when shipcloud identifies shipment issues

You want to make sure your customers have a good experience when ordering your products and waiting for shipping updates can be a painful process. Especially if a problem occurs at the carrier and the shipment gets stuck. Instead of waiting for your customer to contact you if there is a problem with a shipment, Zapier will automatically create a new Zendesk ticket with the details of your shipment whenever shipcloud identifies an issue with your tracking updates. That way, you can proactively contact the customer with a new ticket via Zendesk to let them know that you understand their pain and will do anything in your power to reduce the waiting time.

When this happens...
New Shipment StatusTriggers when a status for a shipment has been reached.
TriggerInstant
automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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More things you can do with shipcloud and Zendesk

Discover other triggers and actions you can use with shipcloud and Zendesk

- Status
  Required
Trigger
Instant
Try It
- Carrier
  Required
- Service
  Required
- To Address: Street Name
  Required
- To Address: House Number
  Required
- To Address: City
  Required
- To Address: Zip Code
  Required
- To Address: Country
  Required
- From Address: Street Name
  Required
- From Address: House Number
  Required
- From Address: City
  Required
- From Address: Zip Code
  Required
- From Address: Country
  Required
- Package: Weight (In Kg)
  Required
- Package: Height (In Cm)
  Required
- Package: Length (In Cm)
  Required
- Package: Width (In Cm)
  Required
- Package: Type
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It

- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Carrier
  Required
- Service
  Required
- Package: Type
  Required
- Package: Height (In Cm)
  Required
- Package: Length (In Cm)
  Required
- Package: Width (In Cm)
  Required
- Package: Weight (In Kg)
  Required
- To Address: First Name
  Required
- To Address: Last Name
  Required
- To Address: Street Name
  Required
- To Address: House Number
  Required
- To Address: City
  Required
- To Address: Zip Code
  Required
- To Address: Country
  Required
- Create Shipping Label
  Required
- To Address: Company Name
- To Address: Care Of
- To Address: State
- To Address: Phone
- From Address: First Name
- From Address: Last Name
- From Address: Company Name
- From Address: Care Of
- From Address: Street Name
- From Address: House Number
- From Address: Phone
- From Address: Zip Code
- From Address: City
- From Address: State
- From Address: Country
- Notification Email
- Shipment Description
- Label Size
- Reference Number
- Package: Description
- Package: Declared Value Amount
- Package: Declared Value Currency
Action
Write
- Shipment ID
- Carrier Tracking Number
Action
Search
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

About shipcloud

Shipcloud is a shipping service provider for creating shipping labels as well as tracking shipments.

HelpHelp

Related categories

eCommerce

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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