shipcloud + Zendesk
Create Zendesk tickets when shipcloud identifies shipment issues
You want to make sure your customers have a good experience when ordering your products and waiting for shipping updates can be a painful process. Especially if a problem occurs at the carrier and the shipment gets stuck. Instead of waiting for your customer to contact you if there is a problem with a shipment, Zapier will automatically create a new Zendesk ticket with the details of your shipment whenever shipcloud identifies an issue with your tracking updates. That way, you can proactively contact the customer with a new ticket via Zendesk to let them know that you understand their pain and will do anything in your power to reduce the waiting time.
You want to make sure your customers have a good experience when ordering your products and waiting for shipping updates can be a painful process. Especially if a problem occurs at the carrier and the shipment gets stuck. Instead of waiting for your customer to contact you if there is a problem with a shipment, Zapier will automatically create a new Zendesk ticket with the details of your shipment whenever shipcloud identifies an issue with your tracking updates. That way, you can proactively contact the customer with a new ticket via Zendesk to let them know that you understand their pain and will do anything in your power to reduce the waiting time.
- When this happens...New Shipment Status
Triggers when a status for a shipment has been reached.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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StatusRequired
Try ItCarrierRequired
ServiceRequired
To Address: Street NameRequired
To Address: House NumberRequired
To Address: CityRequired
To Address: Zip CodeRequired
To Address: CountryRequired
From Address: Street NameRequired
From Address: House NumberRequired
From Address: CityRequired
From Address: Zip CodeRequired
From Address: CountryRequired
Package: Weight (In Kg)Required
Package: Height (In Cm)Required
Package: Length (In Cm)Required
Package: Width (In Cm)Required
Package: Type
New Group
Triggers when a new group is created.
Try ItOrganization
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CarrierRequired
ServiceRequired
Package: TypeRequired
Package: Height (In Cm)Required
Package: Length (In Cm)Required
Package: Width (In Cm)Required
Package: Weight (In Kg)Required
To Address: First NameRequired
To Address: Last NameRequired
To Address: Street NameRequired
To Address: House NumberRequired
To Address: CityRequired
To Address: Zip CodeRequired
To Address: CountryRequired
Create Shipping LabelRequired
To Address: Company Name
To Address: Care Of
To Address: State
To Address: Phone
From Address: First Name
From Address: Last Name
From Address: Company Name
From Address: Care Of
From Address: Street Name
From Address: House Number
From Address: Phone
From Address: Zip Code
From Address: City
From Address: State
From Address: Country
Notification Email
Shipment Description
Label Size
Reference Number
Package: Description
Package: Declared Value Amount
Package: Declared Value Currency
Shipment ID
Carrier Tracking Number
ViewRequired
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