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Start with a template that brings Salesforce and ServiceNow together. Build enterprise-grade automation in minutes.
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How Zapier works
Zapier makes it easy to integrate Salesforce with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Case Attachment" from Salesforce.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Salesforce and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Case Attachment
Triggers when a new Attachment is added to a case.
Try ItTriggerPolling - History ObjectRequired
Try ItTriggerPolling- New Lead
Triggers when a new Lead is created.
Try ItTriggerPolling - Salesforce ObjectsRequired
Try ItTriggerPolling
- New Contact
Triggers when a new Contact is created.
Try ItTriggerPolling - Salesforce ObjectRequired
- Record (Optional)
Try ItTriggerPolling- New Outbound Message
Triggers when a new outbound message is received in Salesforce.
Try ItTriggerInstant - Disclaimer
- Salesforce ObjectRequired
Try ItTriggerPolling
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Practical ways you can use Salesforce and ServiceNow
Sync Salesforce opportunities to ServiceNow incidents
When a Salesforce opportunity's stage changes, a new incident is automatically created in ServiceNow, keeping the engineering team aligned with potentially impactful business developments and ensuring early risk management.
EngineeringCreate ServiceNow records from Salesforce updates
When a Salesforce record is updated, an equivalent record is created or updated in ServiceNow. This automation streamlines tracking of IT service requests originating from CRM updates, saving manual effort and improving accuracy.
IT