Serviceaide + Twilio

Send Twilio SMS messages for new Serviceaide tickets

Are you looking for the best way to reach out for help on tickets created in Serviceaide Intelligent Service Management? This Serviceaide-Twilio integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is created on Serviceaide, automatically sending out a Twilio SMS message.

When this happens...
New TicketTriggers when a new ticket is created.
TriggerPolling
automatically do this!
Send SMSSend a SMS to a number or numbers.
ActionWrite

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More things you can do with Serviceaide and Twilio

Discover other triggers and actions you can use with Serviceaide and Twilio

New Ticket
Triggers when a new ticket is created.
Trigger
Polling
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Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Polling
Try It
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write

- Ticket Identifier (X00-XX)
  Required
- Description of comments
  Required
- Worklog Type
  Required
- Client Viewable
  Required
- Time spent in minutes
Action
Write
New Phone Number
Triggers when you add a new phone number.
Trigger
Polling
Try It

New Recording
Triggers when a new recording is available on your account.
Trigger
Polling
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New Transcription
Triggers when a new transcription is available on your account.
Trigger
Polling
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- From Number
  Required
- To_number
  Required
- Message
  Required
- Voice
- Language
- Send Digits
Action
Write
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
- Send Large Messages?
Action
Write

New User
Triggers when a new user is created.
Trigger
Polling
Try It
New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Polling
Try It
- Organization Name
  Required
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email Address
  Required
- First Name
  Required
- Last Name
  Required
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester Name
  Required
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search
- Instructions_copy
Trigger
Instant
Try It
- To Number
  Required
- Apply US Prefix
Trigger
Polling
Try It
- To Number
  Required
Trigger
Polling
Try It
- Help Text
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Serviceaide

ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.

HelpHelp

Related categories

Customer Support

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

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