Request Tracker (RT) + Twilio

Request Tracker (RT) + Twilio integrations

Create Request Tracker tickets with new SMS messages in Twilio

Easily create Request Tracker tickets while mobile with this Zap. When a text message is sent to your Twilio number, it will automatically create a corresponding Request Tracker ticket in the queue of your choice. This integration can be a great tool for support desks, service staff in the field, and more!

When this happens...
New SMSTriggers when an SMS is sent to your Twilio number.
TriggerPolling
automatically do this!
Create TicketCreate a new ticket in Request Tracker.
ActionWrite

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More things you can do with Twilio and Request Tracker (RT)

Discover other triggers and actions you can use with Twilio and Request Tracker (RT)

New Phone Number
Triggers when you add a new phone number.
Trigger
Polling
Try It
New Recording
Triggers when a new recording is available on your account.
Trigger
Polling
Try It
New Transcription
Triggers when a new transcription is available on your account.
Trigger
Polling
Try It
- From Number
  Required
- To_number
  Required
- Message
  Required
- Voice
- Language
- Send Digits
Action
Write
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
- Send Large Messages?
Action
Write

- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It

- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
  Required
- Custom Field
  Required
- Value
  Required
Action
Write
- Ticket ID
  Required
- Due Date
  Required
Action
Write
- Ticket ID
  Required
- Subject
  Required
Action
Write
- Ticket ID
  Required
Action
Search
- Transaction ID
  Required
Action
Search

- Instructions_copy
Trigger
Instant
Try It
- To Number
  Required
- Apply US Prefix
Trigger
Polling
Try It
- To Number
  Required
Trigger
Polling
Try It
- Help Text
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
  Required
- Status
  Required
Action
Write
- Attachment ID
  Required
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

HelpHelp

Related categories

Support

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

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Phone & SMS

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