PagerDuty + SysAid

PagerDuty + SysAid integrations

Create PagerDuty events for new SysAid tickets

Enhance your customer support operations with this seamless integration between SysAid and PagerDuty. Whenever a new ticket is generated in SysAid, an immediate event is triggered in PagerDuty, ensuring a rapid response and prompt action. This integration simplifies your workflow and boosts your team's efficiency in managing urgent issues and providing quick resolutions.

When this happens...
New Service RecordTriggers when a new service record is created in SysAid.
TriggerInstant
automatically do this!
Add Trigger EventTrigger an incident in PagerDuty with this Incident Key.
ActionWrite

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More things you can do with SysAid and PagerDuty

Discover other triggers and actions you can use with SysAid and PagerDuty

- User Defined Name
  Required
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined Name
  Required
- Service Record Type
  Required
- Request user
- Title
  Required
- Description
  Required
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Impact
- Location
- Main CI
- Priority
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Urgency
- Weight
- Workaround
Action
Write
- Event Type
- Assigned To
- Service ID
  Required
Trigger
Instant
Try It
- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- User Defined Name
  Required
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined Name
  Required
- # (SR ID)
  Required
- Urgency
- Priority
- Impact
- Title
- Description
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Location
- Main CI
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Weight
- Workaround
Action
Write
- Integration Key
  Required
- Incident Key
  Required
- Incident Key Filter Regex
- Description
Action
Write
- Integration Key
  Required
- Description
  Required
- Incident Key
- Incident Key Filter Regex
- Source URL
- Source Name
Action
Write
- Schedule
  Required
- Start Time
  Required
- End Time
  Required
Action
Search

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

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About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

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Related categories

Customer Support