OneDesk + Slack

Create items in OneDesk from new messages posted in a Slack channel

Do you want a quick way to log issues, create tasks, or open tickets on-the-fly? This integration makes it easier than ever by allowing you to create them without ever leaving your slack environment. It's as easy as posting a message. Whenever a new message is posted to a channel in your Slack account, an item is automatically created in your OneDesk account.

Do you want a quick way to log issues, create tasks, or open tickets on-the-fly? This integration makes it easier than ever by allowing you to create them without ever leaving your slack environment. It's as easy as posting a message. Whenever a new message is posted to a channel in your Slack account, an item is automatically created in your OneDesk account.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    OneDeskOneDesk
    Create Item

    Creates a new work item

    ActionWrite
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Supported triggers and actions

    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    • Only Public Channels?

    Trigger
    Instant
    Try It
    • ChannelRequired

    Trigger
    Instant
    Try It
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onedesk logo

About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

Related categories

  • Project Management
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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